811-cec Officer-inbound-digital Banking Kotak

**811 Digital - Outbound Officer **Department** **Retail Liabilities | Digital Banking** **Location** **Mumbai, Thane** **Number of Positions** **Multiple** **Position Grade** **M1 - **Assisting in resolving customer queries.**: - **Contacting potential or existing customers to inform them about a product or service using scripts**: - **Answering...

**811 Digital - Outbound Officer - Department- Retail Liabilities | Digital Banking- Location- Mumbai, Thane- Number of Positions- Multiple- Position Grade- M1- Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company -...

**811 Digital - Outbound Officer - Department- Retail Liabilities | Digital Banking- Location- Mumbai, Thane- Number of Positions- Multiple- Position Grade- M1- Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company -...

**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...

**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...

**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...

Job Title: - Quality Auditor- Job Category: - Service Excellence- Department/Group: - Customer Experience Centre- Job Code/ Req#: - Location: - Mumbai- Travel Required: - Yes- Level/Salary Range: - DM/AM- Position Type: - Full Time- HR Contact: - Date Posted: - Job DescriptionRole and Responsibilities - Conduct audits on an inbound, outbound, chat and other...

Job Title: - Quality Auditor- Job Category: - Service Excellence- Department/Group: - Customer Experience Centre- Job Code/ Req#: - Location: - Mumbai- Travel Required: - Yes- Level/Salary Range: - DM/AM- Position Type: - Full Time- HR Contact: - Date Posted: - Job Description- Role and Responsibilities- Conduct audits on an inbound, outbound, chat and other...

Job Title: - Quality Auditor- Job Category: - Service Excellence- Department/Group: - Customer Experience Centre- Job Code/ Req#: - Location: - Mumbai- Travel Required: - Yes- Level/Salary Range: - DM/AM- Position Type: - Full Time- HR Contact: - Date Posted: - Job DescriptionRole and Responsibilities - Conduct audits on an inbound, outbound, chat and other...

**Video KYC Process Team Coach **- **Digital Banking-811 **Department** **Retail Liabilities | Digital Banking** **Location** **Mumbai, Thane** **Number of Positions** **Multiple** **Position Grade** **M2 **Job Role: - **Directs, administers and controls the day to day operations and activities of process**: - **Provides leadership, support and...

CEC Officer - Inbound - Retail Liabilities- Department Customer Experience CenterLocation Thane/Noida/BangaloreReporting Relationship CECTeam Leader - InboundPosition Grade Assistant Manager- Graduates only can apply (Any except BSC IT, MBA/CA/Dr.)- 1-2 years with 6 months which should to be in customer service role - Understanding ofcall center industry an...

**Job Description - Graduate - Atleast 1-2 years’ experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage - Excellent communication skills - Verbal & Written - Flair for Sales - Flexible to get scattered 8 Week Offs in a month with 9hours shift - Good listening skills and strong...

**Job Description - Graduate - Atleast 1-2 years’ experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage - Excellent communication skills - Verbal & Written - Flair for Sales - Flexible to get scattered 8 Week Offs in a month with 9hours shift - Good listening skills and strong...

CEC Officer - Inbound - Retail Liabilities - Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager - Graduates only can apply (Any except BSC IT, MBA/CA/Dr.) - 1-2 years with 6 months which should to be in customer service role - Understanding of call center...

**JD - CEC Trainer for Inbound Processes (Retail Liabilities / Credit Card) - Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and implementation...

Job Role: Manage the K-VRM desk. Ensure all request received are actioned within TAT. Maintain & release K-VRM dashboard. Manage the VRM inbound helpline, both mapped & unmapped customers. Assist the team coach with OJT incase batch > 12 officers. To take customer escalations on calls taken by new officers. Ensure workstation and system IDs...

**JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...

Job Role: - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and...

Job Role - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service...

**Job Role** - Mentor New joinees during OJT - Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks - To Assist new people understand the working of the contact center and provide them comfort to approach for any clarification/issue w.r.t knowing people, knowing manager and make them aware...