Customer Support Executive

3 months ago

Mumbai, India i2e Consulting Pvt. Ltd. Full time

**//ZOHO CRM System is mandatory//**

**Responsibilities**:
**Job Profile**:
**Job Title**: Customer Support Executive

Work timings - rotational shift
- ( rotational shifts: 6 am - 3 pm, 2pm
- 11pm, 10 pm-7am) -Mon-Sat (6 days a week)

We are seeking a highly motivated and experienced Customer Support Manager with a strong background in Zoho One CRM to lead our customer support team. In this role, you will be responsible for ensuring the delivery of exceptional customer service, managing support operations, and leveraging the Zoho One CRM tool to enhance customer interactions. You will play a crucial role in maintaining and improving customer satisfaction, retention, and operational efficiency.

**Key Responsibilities**:
Lead and manage a team of customer support representatives, providing guidance, support, and training as necessary.

Develop and implement support strategies and workflows to ensure customer issues are resolved effectively and efficiently.

Set performance goals and KPIs for the support team, and track and report on their achievements.

**Zoho One CRM Expertise**:
Utilize your in-depth knowledge of Zoho One CRM to optimize customer data management, ticketing, and communication processes.

Configure, customize, and maintain the Zoho One CRM system to meet the unique needs of the customer support team.

Train support staff in using Zoho One CRM tools to enhance their productivity and customer interactions.

**Customer Engagement, Satisfaction and Conversion**:
Monitor customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.

Analyze customer data within Zoho One CRM to identify trends and opportunities for improving customer satisfaction.

Implement strategies to increase customer engagement and loyalty, such as personalized outreach and proactive communication. Engage users in order to convert them into loyal customers.

**Process Improvement**:
Continuously assess and enhance customer support processes, making recommendations for improvements where necessary.

Collaborate with cross-functional teams to address systemic customer issues and ensure they are resolved effectively.

**Reporting and Analysis**:
Generate regular reports on customer support performance, using Zoho One CRM data to provide insights.

Use data-driven insights to identify areas for improvement and develop strategies to address them.

**Qualifications**:
Bachelor's degree in a related field (business, management, or customer service).

Proven experience in a customer support management role.

Strong expertise in using and customizing the Zoho One CRM platform.

Excellent leadership, communication, and interpersonal skills.

Analytical skills to assess data and drive informed decisions.

Ability to work effectively in a fast-paced and dynamic environment.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹300,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund
- Work from home

Schedule:

- Rotational shift

Application Question(s):

- What is your Notice period?
- What is your current CTC?
- How many years of experience you have in BPO?
- What is the notice period?
- What is the relevant experience in CRM tool?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 8928372581

  • Business Process

    4 days ago

    navi mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description: Please find below JD & Skills for Business Process & Customer Relationship Executive Skills : Customer Relations, Business Processes, technical support Roles & Responsibilities : Be a responsible member of the L1 Support Team. Responsible for handling inbound and outbound calls and emails from customers and resolving their...

  • Business Process

    3 weeks ago

    navi mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description:Please find below JD & Skills for Business Process & Customer Relationship ExecutiveSkills : Customer Relations, Business Processes, technical supportRoles & Responsibilities :Be a responsible member of the L1 Support Team.Responsible for handling inbound and outbound calls and emails from customers and resolving their...

  • Business Process

    5 days ago

    navi mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description: Please find below JD & Skills for Business Process & Customer Relationship Executive Skills : Customer Relations, Business Processes, technical supportRoles & Responsibilities :Be a responsible member of the L1 Support Team.Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.Responsible...

  • Business Process

    3 weeks ago

    Navi Mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description: Please find below JD & Skills for Business Process & Customer Relationship Executive Skills : Customer Relations, Business Processes, technical supportRoles & Responsibilities :Be a responsible member of the L1 Support Team.Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.Responsible...

  • Business Process

    3 weeks ago

    Navi Mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description: Please find below JD & Skills for Business Process & Customer Relationship Executive Skills : Customer Relations, Business Processes, technical support Roles & Responsibilities : Be a responsible member of the L1 Support Team. Responsible for handling inbound and outbound calls and emails from customers and resolving their queries....

  • Business Process

    3 weeks ago

    Navi Mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description: Please find below JD & Skills for Business Process & Customer Relationship Executive Skills : Customer Relations, Business Processes, technical supportRoles & Responsibilities :Be a responsible member of the L1 Support Team.Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.Responsible...

  • Business Process

    3 weeks ago

    Navi Mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description:Please find below JD & Skills forBusiness Process & Customer Relationship ExecutiveSkills :Customer Relations, Business Processes,technical supportRoles & Responsibilities :Be a responsible member of the L1 Support Team.Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.Responsible for...

  • Customer Service Executive

    4 months ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Support Executive

    3 months ago

    Mumbai, India Acyuta Technologies Pvt Ltd Full time

    We are seeking a dynamic and highly motivated Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing outstanding customer service and technical support to our customers. You will be a key member of our team, working to ensure that customers have a positive and enjoyable experience with our products...

  • Customer Support Executive

    3 months ago

    Mumbai, India EKTA LOGISTIC SOLUTIONS Full time

    As a Customer Support Executive at our logistics company, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the primary point of contact for customer inquiries, complaints, and requests, ensuring that all concerns are addressed promptly and effectively. This role requires excellent communication...

  • Customer Support Executive

    1 month ago

    Mumbai, India Torero Softwares Limited Full time

    Job Description: Customer Support Executive at Torero Softwares Role Overview:We need a friendly and patient Customer Support Executive to help our customers understand our ERP software, especially in areas like accounts and GST. Key Responsibilities: Customer Training: Guide customers on using our software, focusing on accounts and GST. Phone Support:...

  • Customer Support Executive

    3 months ago

    Mumbai, India Talent Corner HR Services Private Limited Full time

    **Job Title - Customer Support Executive** **Industry - Healthcare/Wellness** **CTC- 3 to 3.6 lpa** **Work Experience - Min. 1-2 Years of Experience in Customer support, Operations support.** **Educational Qualification: - Any Graduate Degree** **Job Description: - ** - Resolving customer complaints, grievances, or queries to the best possible outcome...

  • Executive - Customer Support

    4 months ago

    Mumbai, India Ketto Full time

    Job Title: Executive - Customer Support Summary: Roles and Responsibilities: - Respond to customer inquiries and provide timely and accurate resolutions to their issues or concerns. - Handle customer complaints and ensure they are resolved in a professional and satisfactory manner. - Collaborate with cross-functional teams to address customer needs and...

  • Customer Support Executive

    3 months ago

    Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...

  • Customer Support Executive

    2 weeks ago

    Mumbai, India Vastramay Pvt. Ltd. Full time

    Job Title: Customer Support ExecutiveLocation: Thane, Mumbai (On-site)Company: Vastramay Pvt. Ltd.Founded in 2015, Vastramay is a leading provider of men's ethnic wear, known for combining traditional craftsmanship with modern design sensibilities. Our collections offer a wide range of fashion wear available on major e-commerce platforms across India and...

  • Customer Support Executive

    3 months ago

    Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...

  • Executive - Customer Support

    4 months ago

    Mumbai, India Ketto Full time

    Job Title: Executive - Customer Support Summary: Roles and Responsibilities: 1. Respond to customer inquiries and provide accurate information about our products and services. 2. Handle customer complaints and resolve issues promptly and efficiently. 3. Maintain a high level of professionalism and empathy while interacting with customers. 4. Collaborate...

  • Customer Support Executive

    3 weeks ago

    mumbai, India Servify Full time

    Note : This is purely an Off-Role position. Candidates willing to work on Night shifts are preferred.Position Summary :We are seeking a dedicated and customer-focused Escalation and Customer Support Executive to join our team. In this role, you will play a crucial part in ensuring customer satisfaction by addressing and resolving escalated issues promptly...

  • Executive Customer Support

    5 months ago

    Ghatkopar, Mumbai, Maharashtra, India Aknamed Full time

    **Group Company**: Ayro Retail Solutions Private Limited **Designation**: Executive - Customer Support (EXE - CS (RIO-BRANDS)) **Office Location**: **Position description**: Executive - Customer Support **Primary Responsibilities**: - Customer Support

  • Marketing Executive

    4 months ago

    Mumbai, India Marketing Executive Full time

    experience developing and executing marketing campaigns while managing and inspiring a team. He/she will be comfortable with day-to-day marketing activities, as well as long-term strategy, thriving with tight deadlines and changing needs. If you are a people-person who loves the rewarding challenge of building a brand, we want to hear from...