Npi Coordinator

4 weeks ago

Chennai Tamil Nadu, India Caterpillar Full time

**Career Area**:
Engineering

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Role Definition**:
Manages multiple or complex engineering projects involving multiple functions or sites.

**Responsibilities**:

- Coordinating with the businesses, sales, marketing, and platform groups to manage resources for each deliverable within the project.
- Overseeing project progress and costs; communicating status with stakeholders and participating functional areas; addressing and resolving problems.
- Influencing project staffing; motivating and developing project team and team members.
- Communicating with customers and managing expectations; ensuring effective use of project controls and reporting mechanisms.

**Degree Requirement**:Degree or equivalent experience desired

**Skill Descriptors**:
**Planning**:Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
**Level Basic Understanding**:

- Explains tactical plan for own area.
- Defines concepts of short-term and long-term planning.
- Describes the planning process and planning cycle used in own area.
- Compares tactical to strategic planning.

**Level Basic Understanding**:

- Describes how own unit's products and services fit within the organization's as a whole.
- Cites examples of how clients are using the organization's products and services.
- Collects research product information, service information and marketing literature.
- Identifies organization's flagship products and services.

**Quality Management**:Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Level Basic Understanding:

- Explains the purpose and limitations of quality management.
- Accesses organizational resources that enable quality management.
- Defines quality management concepts.
- Cites examples of organizational quality management initiatives.

**Level Working Knowledge**:

- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
- Looks for and considers non-verbal cues from individuals and groups.

**Level Basic Understanding**:

- Explains the value of a disciplined approach to problem solving.
- Describes problem reporting and escalation practices.
- Utilizes accepted procedures for problem analysis and resolution.
- Identifies key aspects of problem-solving techniques used in own area.

**Customer Service Management**:Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.
**Level Working Knowledge**:

- Facilitates the resolution of customer problems, issues, or concerns.
- Monitors and reports on delivery of what was promised.
- Participates in a team that provides direct customer service.
- Ensures identification of customer needs and priorities.
- Analyzes problem trends and takes steps to avoid recurrence.

**Program Management**:Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
Level Working Knowledge:

- Assists in detailed project plans including cost, schedule, and resource requirements.
- Participates in planning, estimating, and executing a set of projects.
- Follows standard criteria to track project progress and status to ensure they are in line with program objectives.
- Monitors standard project status reports.
- Coordinates the necessary resources for managing efficient and effective projects within the program.

**Design for Manufacturability (DFM)**:Knowledge of design for manufacturability guidelines, methodologies, and use cases; ability to use this knowledge to optimize product designs and manufacturing operations.
**Level Basic Understanding**:

- Discusses the use cases, benefits, and importance of DFM.
- Explains the key DFM design principles.
- Lists the major tools and technologies used for implementing DFM methodologies.
- Locates the

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