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Process Associate

1 month ago

Hyderabad Telangana, India Triedge Solutions Full time

Position: Process Associate (Proctors)

Location**:Hyderabad**

Roles & Responsibilities:

- Proctor exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each client’s exam rules
- Serve as a liaison between Operations sta? and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues
- Log Active Interventions so they can be reported on at a Company level
- Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers
- Interviewing test takers with required documentation
- Assist test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker
- Supervise the examination for the entire period and document the same in the database.
- Participate in weekly review meetings.
- Report technical issues during the exam to the technical support team

**Additional Position Information:?**
- Onsite
- Location: Hitech City & Nacharam
- Core Hours: Rotational - Night Shift
- Core Days Worked: 5 Days a week
- Shift Schedules/Week o? will be defined by the Work Force Management Team as per the business requirement.

**Desired Attributes**:

- Excellent verbal and written communication (English required)
- Ability to communicate e?ectively with customers and employees
- Ability to be responsive and adept at problem-resolution and critical thinking
- Ability to achieve positive satisfaction results from customers and employees

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person