Bpo Supervisor

6 days ago

Noida, India Hashmap Full time

**Title: BPO Supervisor (Grade 08)
**Job Details**:

- Leads the frontline team in the achievement of project milestones and team goals
- To oversee the day-to-day activities of a group of employees
- Coaches, motivates and guides team members
- Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance
- To improve efficiency, quality and services of ongoing projects/processes
- Monitor’s performance of team and reports results/issues to leadership
- Regularly review the work of team members and provide constant feedback
- Ensures team is meeting or exceeding contractual and service level obligations to customers
- Interacts with customers and internal departments to resolve issues
- Ensures accurate and timely processing of transactions to meet and exceed customer SLA
- Adhere to all appropriate and agreed standardized processes and procedures
- Acting as the Subject Matter Expert for the team
- Conducting & leading the training programs based on business needs
- Attending team meetings and customer calls to gather feedback and updates

**Job Requirements & eligibility Criteria**:

- 5+ Years of experience in Banking BPO is preferred
- University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
- Minimum of 2+ years of Team handling is a Mandatory
- Excellent understanding or an SME of KYC/AML/CDD experience
- Excellent people management and interpersonal Skills
- Excellent Oral & Communication skills
- Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
- Ability to communicate (oral/written) effectively in English to exchange information with our client.

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