BPO Customer Care Collections Sr Rep
3 weeks ago
Job Title:
BPO Customer Care Collections Sr. Rep.
Date:
Apr 19, 2024
Location:
Noida, UP, IN
Company:
NTT DATA Services
Ensures assigned calls are worked towards resolution
Follows the basic rules as provided on the SOP.
Develops foundational understanding of broader interdependencies across various processes.
Assists in resolution of outstanding issues from previous transactions.
Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing time line as per contract.
Typically requires 0-12 months relevant experienceBasic computer skills.
Good communication skills.
Good customer service skills.
Attention to detail, time management and organizational skills.
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