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BPO Customer Care Collections Associate

4 months ago

Noida Greater Noida, India timesjobs Full time
BPO Customer Care Collections Associate

Date: May 6, 2024
Location: Noida, UP, IN
Company: NTT DATA Services

Roles and Responsibilities

Ensures assigned calls are worked towards resolution.
Follows the basic rules as provided on the SOP.
Develops foundational understanding of broader interdependencies across various processes.
Assists in resolution of outstanding issues from previous transactions.
Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.

Requirements for this role include:

University degree or equivalent that required 3 years of formal studies.
Good Verbal and Written communication skills.
1 years of relevant experience in handling customer queries via calls.
1 year of experience in MS Excel.
Flexible with shift timings.
Flexible to work from office.