Bpo Supervisor
1 month ago
Supervises team ensuring highest quality of service is provided to clients.
- Monitors performance of team and reports
- results and issues to higher-level leadership.
- Assists team with escalated client or account issues.
- Manages the hiring, staffing and maintaining of a diverse and effective workforce.
- Responsible for career development / planning, performance and pay discussions of team members.
- Interacts with clients and internal departments to resolve issues.
- Leads staff to complete assignments using established guidelines, policies and procedures.
- Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
- Compiles and analyzes data to identify trends for root cause analysis.
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Bpo Supervisor
4 weeks ago
Noida, India Hashmap Full time**Title: BPO Supervisor (Grade 08) **Job Details**: - Leads the frontline team in the achievement of project milestones and team goals - To oversee the day-to-day activities of a group of employees - Coaches, motivates and guides team members - Utilizes best practice processes around work assignments, Project management and quality of output while...
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Bpo Supervisor
4 weeks ago
Noida, India NTT DATA Full time**Title: BPO Supervisor (Grade 08)** **Job Details**: - Leads the frontline team in the achievement of project milestones and team goals - To oversee the day-to-day activities of a group of employees - Coaches, motivates and guides team members - Utilizes best practice processes around work assignments, Project management and quality of output while...
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Bpo Supervisor
4 weeks ago
Noida, India NTT Data Services Full time**Title: BPO Supervisor (Grade 08)** **Job Details**: - Leads the frontline team in the achievement of project milestones and team goals - To oversee the day-to-day activities of a group of employees - Coaches, motivates and guides team members - Utilizes best practice processes around work assignments, Project management and quality of output while...
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Bpo Call Centre
2 months ago
Greater Noida, India SNVA Ventures Pvt Ltd Full timeGreetings for the day Job Role - Hiring for BPO Process BPO Call Center Minimum Requiremnts - 1. Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi. 3. Should be able to communicate confidently and politely with users. 4. Experience of at least one year in a call...
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BPO Customer Care Collections Associate
2 days ago
Noida/ Greater Noida, India timesjobs Full timeBPO Customer Care Collections AssociateDate: May 6, 2024Location: Noida, UP, INCompany: NTT DATA ServicesRoles and ResponsibilitiesEnsures assigned calls are worked towards resolution.Follows the basic rules as provided on the SOP.Develops foundational understanding of broader interdependencies across various processes.Assists in resolution of outstanding...
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BPO Customer Care Collections Sr Rep
2 days ago
Noida/ Greater Noida, India timesjobs Full timeJob Title: BPO Customer Care Collections Sr. Rep.Date: Apr 19, 2024Location: Noida, UP, INCompany: NTT DATA ServicesEnsures assigned calls are worked towards resolutionFollows the basic rules as provided on the SOP.Develops foundational understanding of broader interdependencies across various processes.Assists in resolution of outstanding issues from...
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BPO Customer Care Collections Associate
5 days ago
Greater Noida, Uttar Pradesh, India timesjobs Full timeBPO Customer Care Collections AssociateDate: May 6, 2024Location: Noida, UP, INCompany: NTT DATA ServicesRoles and ResponsibilitiesEnsures assigned calls are worked towards resolution.Follows the basic rules as provided on the SOP.Develops foundational understanding of broader interdependencies across various processes.Assists in resolution of outstanding...
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BPO Customer Care Collections Sr Rep
5 days ago
Greater Noida, Uttar Pradesh, India timesjobs Full timeJob Title: BPO Customer Care Collections Sr. Rep.Date: Apr 19, 2024Location: Noida, UP, INCompany: NTT DATA ServicesEnsures assigned calls are worked towards resolutionFollows the basic rules as provided on the SOP.Develops foundational understanding of broader interdependencies across various processes.Assists in resolution of outstanding issues from...
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Bpo Supervisor
1 month ago
Noida, India NTT DATA Full timeRoles and Responsibilities - Provides front-line supervision to an operational team of 35 or more employees - Supervised team typically responsible for manging US healthcare Payer claims adjudication process - Assigns work to direct reports. - Recommends and takes actions hiring, firing, promotion, and disciplinary recommendations. - Supervises team ensuring...
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Customer Service Representative
1 day ago
Noida, India G&R Management Consultancy Pvt Ltd Full time**Responsibilities** - The primary task of a BPO executive is to handle calls from customers and provide them with a solution to their queries. - He/She must show the willingness to learn new things every time and then. - Must discuss every matter with its supervisor or team leader to get any issue sorted - Giving a resolution to the customers or clients...
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BPO Customer Care Collections Associate
3 weeks ago
noida, India NTT DATA Full timeRoles and Responsibilities Ensures assigned calls are worked towards resolution. Follows the basic rules as provided on the SOP. Develops foundational understanding of broader interdependencies across various processes. Assists in resolution of outstanding issues from previous transactions. Expedites calls to the supervisor when there is a delay in...
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BPO Customer Care Collections Sr. Rep.
3 weeks ago
noida, India NTT DATA Full time• Ensures assigned calls are worked towards resolution• Follows the basic rules as provided on the SOP.• Develops foundational understanding of broader interdependencies across various processes.• Assists in resolution of outstanding issues from previous transactions.• Expedites calls to the supervisor when there is a delay...
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BPO Customer Care Collections Sr. Rep.
3 weeks ago
Noida, India NTT DATA Services Full time• Ensures assigned calls are worked towards resolution • Follows the basic rules as provided on the SOP. • Develops foundational understanding of broader interdependencies across various processes. • Assists in resolution of outstanding issues from previous transactions. • Expedites calls to the supervisor when there is a delay...
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BPO Customer Care Collections Associate
2 weeks ago
Noida, India NTT DATA Services Full timeRoles and ResponsibilitiesEnsures assigned calls are worked towards resolution.Follows the basic rules as provided on the SOP.Develops foundational understanding of broader interdependencies across various processes.Assists in resolution of outstanding issues from previous transactions.Expedites calls to the supervisor when there is a delay in closure of...
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BPO Customer Care Collections Associate
3 weeks ago
Noida, India NTT DATA Services Full timeRoles and Responsibilities Ensures assigned calls are worked towards resolution. Follows the basic rules as provided on the SOP. Develops foundational understanding of broader interdependencies across various processes. Assists in resolution of outstanding issues from previous transactions. Expedites calls to the supervisor when there is a delay...
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Supervisor Appeals
1 month ago
Noida, India UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance...
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BPO Customer Care Collections Sr. Rep.
1 month ago
Noida, India NTT DATA Full time• Ensures assigned calls are worked towards resolution• Follows the basic rules as provided on the SOP.• Develops foundational understanding of broader interdependencies across various processes.• Assists in resolution of outstanding issues from previous transactions.• Expedites calls to the supervisor when there is a delay...
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Bpo Call Center
1 month ago
Greater Noida, India SNVA Ventures Pvt Ltd Full time1. Minimum qualification is **Graduation **in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi. 3. Should be able to communicate confidently and politely with users 4. Experience of at least **one year in a call center.** 6. Management and resolve customer complaints 7. Identify and...
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BPO Customer Care Collections Associate
2 weeks ago
noida, India NTT DATA Full timeJob Description Roles and Responsibilities Ensures assigned calls are worked towards resolution. Follows the basic rules as provided on the SOP. Develops foundational understanding of broader interdependencies across various processes. Assists in resolution of outstanding issues from previous transactions. Expedites calls to the supervisor when there is...
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BPO Customer Care Collections Associate
3 weeks ago
Noida, India NTT DATA Full timeJob Description Roles and ResponsibilitiesEnsures assigned calls are worked towards resolution.Follows the basic rules as provided on the SOP.Develops foundational understanding of broader interdependencies across various processes.Assists in resolution of outstanding issues from previous transactions.Expedites calls to the supervisor when there is a delay...