Cse (Customer Support Executive)
6 months ago
Key Responsibilities:
- Handle queries, requests & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.
- Strong follow-up on cases to ensure final resolution keeping the customer experience in mind.
- Coordinate timely with inter-departments to resolve escalations.
- Make outgoing calls for follow-up cases and ensure closure.
- Manage social media queries on Instagram, Whats App, Facebook, Twitter & Telegram.
- Basic MS word & excel skills to manage relevant data on G-drive.
**Requirements**:
- Good verbal and written English communication skills
- Strong active listening and comprehension skills
- Multi-tasking-To be able to work in a blended process.
Pay: ₹10,580.14 - ₹20,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9319082059
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