Customer Support Executive
5 months ago
**Customer Support Executive**
A Customer Support Executive is responsible for providing assistance and support to customers who have inquiries or concerns regarding a company's products or services. Their primary role is to ensure that customer needs are met and that issues are resolved in a timely and efficient manner. Here are some key job responsibilities and requirements for a Customer Support Executive:
**Roles & Responsibility**
- Troubleshooting technical issues: They should have a basic understanding of technical issues related to the products or services offered by the company and be able to provide troubleshooting assistance to customers.
- Resolving customer complaints: The Customer Support Executive must have excellent conflict resolution skills and be able to handle customer complaints in a professional and efficient manner.
- Keeping records: They should maintain accurate and detailed records of customer interactions, complaints, and resolutions in order to track trends and identify areas for improvement.
- Meeting performance metrics: The Customer Support Executive will be expected to meet certain performance metrics, such as average response time, customer satisfaction ratings, and first call resolution rates.
- Adhering to company policies: They must follow all company policies and procedures related to customer support, including privacy and security policies.
- Flexibility: The Customer Support Executive must be willing to work flexible hours, including weekends and holidays, as well as adapt to changing processes and technologies.
**Requirement**:
- Excellent communication skills
- Problem-solving skills
- Customer service skills
- Time management skills
- Multi-tasking
- Graduate or Pursuing
**Salary**: Between 15k to 25k
**Working**: Monday to Saturday
**Timing**: 9:00am to 6:00pm
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹11,190.02 - ₹16,000.00 per month
**Benefits**:
- Flexible schedule
- Leave encashment
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you okay with Salary bracket ?
- Are you an immediate joiner ?
- Do you live in Delhi ? Also are you okay with Rohini - 24 location ?
- Are you available for On site interview ?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 9870122442
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