Guest Relation Executive
5 months ago
1. Welcome and Reception:
- Greet patients, visitors, and staff with a friendly and professional demeanour.
- Ensure a warm and welcoming atmosphere in the hospital lobby and waiting
areas.
- Provide assistance with inquiries and guide individuals to their respective
destinations.
2. Information and Assistance:
- Act as a primary point of contact for information regarding hospital services,
facilities, and policies.
- Assist patients and their families in completing necessary paperwork and
forms.
- Provide information about local amenities, transportation, and accommodation
options.
3. Problem Resolution:
- Address and resolve guest concerns or complaints promptly and effectively.
- Collaborate with relevant departments to ensure timely resolution of issues.
4. Patient Liaison:
- Act as a liaison between patients, their families, and the healthcare providers.
- Communicate patient needs and preferences to the appropriate medical and
support staff.
5. Appointment Scheduling:
- Assist in scheduling appointments and coordinate with various departments to
ensure smooth scheduling processes.
6. Visitor Management:
- Implement and manage visitor policies, ensuring compliance with hospital
regulations.
- Monitor and control visitor access in restricted areas.
7. Feedback Collection:
- Gather feedback from patients and visitors to identify areas for improvement.
- Provide regular reports to the management regarding guest satisfaction and
areas of concern.
8. Collaboration with Other Departments:
- Work closely with various hospital departments to coordinate guest-related
activities.
- Collaborate with administrative staff to ensure a seamless experience for all
visitors.
**Job Types**: Full-time, Permanent
Schedule:
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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