Operations Executive

2 months ago


Ghaziabad, India Letsdotherooms Full time

Job Description: We are seeking a detail-oriented and customer-focused Operations and Customer Support Executive to join our team. In this role, you will play a crucial role in managing logistics, customer calling, NDR tracking, and handling Amazon's portal for various operational tasks.

**Responsibilities**:

- Manage logistics and coordinate with shipping partners to ensure timely delivery of orders
- Handle customer calls and inquiries, providing exceptional service and resolving issues promptly
- Track NDR (Non-Delivery Report) and take appropriate actions to ensure successful delivery
- Utilize Amazon's portal for various operational tasks, including restocking, sending items to the warehouse, tracking remittances, and managing exchanges and returns
- Collaborate with the warehouse team to ensure smooth operations and accurate inventory management
- Monitor order fulfillment and address any issues or delays proactively
- Maintain a high level of accuracy and attention to detail in all operational tasks
- Continuously improve operational processes to enhance efficiency and customer experience
- Work closely with the customer support team to provide seamless assistance to customers
- Generate reports and analyze data to identify trends, patterns, and areas for improvement

**Requirements**:

- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Proficient in using Amazon's portal and other relevant operational tools
- Customer-centric mindset and dedication to providing outstanding service
- Problem-solving skills and ability to resolve issues effectively
- Proficiency in Microsoft Office Suite and other relevant software
- Knowledge of home decor industry is a plus

**Job Types**: Internship, Full-time
Contract length: 6 months

**Salary**: ₹5,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 8130930435
Expected Start Date: 01/11/2023


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