Customer Service Executive
6 months ago
**Broad outline of the Role**
- The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
- This role is in service assuerence team
**Purpose - Broad objective of the role**
**Customer Complaint Handling**
First Level Resolution
**Trouble Ticket Management**
**Customer Communication**
**Size and Scope of Role - No. of direct reports**
This is indiviual Contributor role
**Size and Scope of Role - Total team size**
**Minimum qualification & experience**
- Graduate with 0-4 years of experience
**Other knowledge/skills**
- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
- Sound understanding of TELECOM, switching Technologies
- Exposure to International client facing functions
- Experience in Level 1 assurance functions.
**Key Responsibilities**
- Maintaining, administering, upgrading, and troubleshooting network tools and equipment
- Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
- Ensure SLA are achieved and work proactively to maintain the same.
- Conduct network security audits and scanning on a predetermined basis.
- Compile and track vulnerabilities over time for metrics purposes.
- Timely upgradation of all the tools used and their related documents like SOPs etc.
**Technical Competencies**
**Knowledge / Skills**
**Job Segment**:Operations Manager, Technical Support, Network Security, Network, Operations, Technology, Security
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