CRM -fluent English

2 months ago


Raipur Chhattisgarh, India Great find recruitment Full time

Position**:CRM(FLUENT ENGLISH)**:

- location
- Raipur
- Experiences: 5 to 10ys
- Salary:15,000 TO 20,000
- call: Aarti
9111092638
- **Responsibilities**:

- Role & responsibilities
- 1)Responsible for creation and implementation of CRM process and structure.
- 2) Ensuring delightful customer experience from the prospect to the handover stage for the
- customer.
- 3) Ensuring timely query resolution within TAT and handling escalations and resolving them
- and controlling the matrix.
- 4)Providing Overview of various MIS and feedback for management review.
- 5) Ensuring Adherence to processes, policies & procedure within the TAT.
- 6) Coordinating with various bank in order to facilitate the bank tie up for disbursement of
- loans to customers.
- 7) Stream line processer between back office,RMs&Accounts.
- 8) Measure team performance through collections/CSSM Scores.
- 9)Meet all customers briefly on their visits to office/site.
- 10) For Exceptional customer cases, strictly follow internal memo process (IOM),Personal
- Involvement.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM: 2 years (required)
- FLUENT ENGLISH: 2 years (required)
- TOUR & TRAVEL: 2 years (required)


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