IT Infrastructure Enabler

6 months ago

Chennai Tamil Nadu, India JMAN Group Full time

**ABOUT JMAN**:
JMAN Group is a growing technology-enabled management consultancy that empowers organizations to create value through data.

Founded in 2010, we are a team of 100+ consultants based in London, UK, and a team of 170+ engineers in Chennai, India. Having delivered multiple projects in the US, we are now opening a new office in New York to help us support and grow our US client base.

We approach business problems with the mindset of a management consultancy and the capabilities of a tech company. We work across all sectors, and have in depth experience in private equity, pharmaceuticals, government departments and high-street chains.

Our team is as cutting edge as our work. We take pride for ourselves on being great to work with - no jargon or corporate-speak, flexible to change and receptive of feedback.

We have a huge focus on investing in the training and professional development of our team, to ensure they can deliver high quality work and shape our journey to becoming a globally recognized brand. The business has grown quickly in the last 3 years with no signs of slowing down.

**Why work at JMAN?**

Our vision is to ensure JMAN Group is the passport to our team’s future. We want our team to go on a fast-paced, high-growth journey with us - when our people want to do something else, the skills, training, exposure, and values that JMAN has instilled in them should open doors all over the world.

**Current Benefits**:

- Competitive annual bonus
- Market-leading private health insurance
- Regular company socials
- Annual company away days
- Extensive training opportunities

**Position**:
**Technical specification**:

- 5 years of experience in IT support roles, with a focus on Intune, Office 365, and desktop support.
- Knowledge of networking principles and protocols.
- Familiarity with networking concepts (e.g., Subnet, TCP/IP, UDP, tcpdump DNS, DHCP, Firewall).
- Maintain IT inventory for hardware, software licenses, and cloud resources. Strong communication and interpersonal skills.
- Ability to work independently and as part of a team. Circulation Limited: Client Version x.x Month yyyy 2
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus

**Requirements**:
**Responsibilities**:

- Provide technical support to end-users on hardware, software, and network-related issues. Install, configure, and upgrade desktop hardware and software as needed.
- Respond to IT support tickets in a timely manner and resolve issues efficiently.
- Perform routine maintenance tasks, such as system updates, backups, and patches.
- Collaborate with the IT team to develop and implement IT policies and procedures.
- Document IT processes, procedures, and configurations for future reference. Stay up to date with the latest IT trends and technologies to recommend improvements.

Join our team and play a crucial role in ensuring the smooth operation of our IT infrastructure and providing exceptional support to our employees. If you are passionate about technology and enjoy solving complex IT problems, we want to hear from you

**Other information**:
**Required Skillset**:

- O365
- In-tune (Policy and user creation),
- AAD
- Asset Management
- Networking
- Aruba/Sophos firewall
- Desktop and laptop troubleshooting

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