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IT Service Management Expert

1 month ago

Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time
ITSM Practice Manager - Change Enablement

Hapag-Lloyd AG is seeking a highly skilled ITSM Practice Manager - Change Enablement to join our team. As a key member of our IT organization, you will be responsible for leading the development and implementation of our change enablement practice, ensuring seamless integration with our ITIL framework.

Key Responsibilities:

  • Create and maintain a comprehensive change enablement strategy, aligned with business objectives and ITIL best practices.
  • Develop and implement process guidelines, training programs, and compliance frameworks to ensure effective change management.
  • Collaborate with technical teams to design, implement, and refine ITSM enablement platforms and tools.
  • Establish and track key performance indicators (KPIs) to measure process quality and drive continuous improvement.
  • Provide expert guidance and support to IT teams on change enablement best practices and ITIL framework.
  • Stay up-to-date with industry trends, emerging technologies, and ITIL framework updates to ensure our practice remains cutting-edge.

Requirements:

  • University degree in IT or relevant professional experience in the IT sector.
  • Several years of experience in IT Service Management, with a focus on change enablement and ITIL-driven environments.
  • Proven track record in change enablement and/or release and deployment process design, implementation, and continuous improvement.
  • Strong understanding of modern IT infrastructure and application architecture.
  • ITIL certification (Foundation level is a must, advanced levels are considered an advantage).
  • Experience with IT Service Management Platforms (Jira and/or ServiceNow preferred).
  • Excellent analytical, communication, and interpersonal skills.
  • Agile mindset, high level of quality awareness, and ability to work in a fast-paced environment.

What We Offer:

  • Opportunity to work with a leading global shipping company.
  • Collaborative and dynamic work environment.
  • Professional growth and development opportunities.
  • Competitive compensation and benefits package.

How to Apply:

Please submit your resume and cover letter to [career.hltc@hlag.com](mailto:career.hltc@hlag.com) for consideration.