Customer Support Executive

3 weeks ago

Remote, India Bee Online Communication Pvt Ltd Full time

**Responsibilities**:

- **Monitoring Incoming Calls**:

- Efficiently manage all incoming calls via the Vonage App.
- Handle customer inquiries, concerns, and complaints promptly and professionally.
- Document all interactions and resolutions accurately on Excel spreadsheets for future reference and analysis.
- Collaborate closely with on-ground staff to address and rectify issues reported by customers.
- **Order Management**:

- Review all service orders to ensure accuracy and timely processing.
- Monitor the status of pickups and deliveries, ensuring no orders are past their scheduled pickup or delivery dates.
- Proactively communicate with customers regarding any delays or issues with their orders, offering alternatives or solutions as needed.
- **Post-Order Follow-Up**:

- Address any additional concerns or feedback provided by customers, striving to continuously improve the overall customer experience.

**Requirements**:

- **Exceptional Communication Skills**:

- Excellent verbal and written communication abilities in English Language, with a friendly and professional demeanor.
- Ability to effectively convey information, listen actively to customers' concerns, and provide appropriate solutions.
- **Problem-Solving Skills**:

- Strong problem-solving skills with the ability to think quickly on your feet and resolve issues efficiently.
- Capacity to work collaboratively with on-ground staff to address customer concerns and implement effective solutions.
- **Attention to Detail**:

- Meticulous attention to detail when reviewing orders and documenting customer interactions.
- Ability to ensure accuracy in order management and follow-up procedures to maintain customer satisfaction.
- **Tech-Savvy**:

- Proficiency in using computer systems, including familiarity with Excel spreadsheets and customer service platforms.
- **Customer-Centric Approach**:

- Genuine dedication to providing exceptional customer service and ensuring a positive customer experience.
- Ability to empathize with customers' concerns and demonstrate a willingness to go above and beyond to address their needs.
- **Flexibility and Adaptability**:

- Willingness to work flexible hours, including evenings and weekends, to accommodate customer needs.
- Adaptability to thrive in a fast-paced environment and handle multiple tasks simultaneously.

**Education and Experience**:

- High school diploma or equivalent required; Bachelor's degree preferred.
- Previous experience in customer service or related fields is advantageous.
- Familiarity with laundry and dry-cleaning services or the logistics industry is a plus.

Kindly note: This will be a US shift Remote work opportunity, With Office timings: 11pm to 7am IST

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: Remote

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