Customer Ops Support Executive

1 week ago

Remote, India Maan Source Full time

**Central Ops Support Executive**

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

**Roles and Responsibilities**:

- Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
- Train and direct sellers for execution and adherence of norms and practices
- Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
- Willing to work on weekends

**Requirements**:

- Remote / Work From Home
- Ctc 3 - 4 lacs
- Experience with SQL
- Experience with Excel
- Experience in customer service/ has worked in a calling profile in the past
- **Very Good in English**:

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹34,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- in customer service/ has worked in a calling profile: 1 year (required)

**Language**:

- Very Good in English (required)

License/Certification:

- Experience with SQL (required)
- Experience with Excel (required)
- Comfortable with ctc 3 - 4 lacs (required)

**Speak with the employer**
+91 7717328074

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