Customer Support Executive
6 days ago
**Job Summary**
The HIS Support & Implementation Executive will be responsible for deploying, configuring, supporting, and maintaining Hospital Information Systems (HIS) at healthcare facilities. The role entails close collaboration with hospital staff, technical teams, and stakeholders to ensure smooth implementation and efficient operation of HIS modules. This individual will act as the primary point of contact for resolving user issues, providing training, and assisting with system enhancements.
**Key Responsibilities**
- **Implementation and Deployment**:
- Conduct requirements analysis to understand client needs and tailor the HIS system to meet hospital specifications.
- Configure HIS modules (e.g., radiology, lab booking, epharmacy, nurse booking) based on hospital workflow and process requirements.
- Coordinate with software development teams for customizations or new features as per hospital requirements.
- Execute testing and quality assurance to ensure system reliability and accuracy during deployment.
- **User Training and Support**:
- Provide initial and ongoing training to end-users, including doctors, nurses, administrative staff, and other healthcare professionals.
- Develop training materials, user manuals, and documentation to support system usage and troubleshooting.
- Assist users with system navigation, addressing any queries or difficulties they encounter.
- **System Maintenance and Support**:
- Monitor HIS system performance and troubleshoot technical issues to ensure continuous, high-quality service.
- Act as the primary support contact for users, providing timely resolution to system-related inquiries.
- Coordinate with the IT team to implement updates, patches, and upgrades to maintain the system’s efficiency and security.
- **Client Relationship Management**:
- Establish and maintain strong relationships with hospital staff and key stakeholders to facilitate effective communication and ongoing system improvement.
- Collect feedback from users on system performance and report necessary improvements or customizations to the development team.
- **Continuous Improvement and Innovation**:
- Stay updated on new HIS technologies and industry trends to recommend relevant upgrades and enhancements.
- Actively participate in improving system functionalities based on feedback and emerging healthcare requirements.
**Experience**:
- 2+ years of experience in HIS implementation, support, or a similar role within the healthcare industry.
- Proficiency in HIS software, hospital workflows, and healthcare information technology.
- Strong problem-solving skills with the ability to troubleshoot software and hardware issues.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively with cross-functional teams.
**Travel Requirements**: Travel to client locations may be required based on project needs.
Pay: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Cell phone reimbursement
Shift:
- Day shift
**Experience**:
- Customer support: 3 years (required)
- ERP systems: 3 years (required)
Work Location: Remote
-
Customer Support Executive
5 months ago
Remote, India V5 Global Services Pvt Ltd Full timeDesignation - Customer Support Executive Mode - Full Time (Work From Home) Qualification - 12th Pass Must have 1 year of experience in Customer Support. Must have Good Communication Skills in English. **Job Types**: Full-time, Permanent Pay: ₹13,000.00 - ₹17,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass)...
-
Customer Support Executive
5 months ago
Remote, India MANAH Wellness Full time**JOB DESCRIPTION** **CANDIDATES FROM PUNE ARE PREFERRED** Job Title**:Customer Care Executive** Company: Manah Wellness **Role & Responsibilities**: - Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing. -...
-
Customer Support Executive
5 months ago
Remote, India MANAH Wellness Full time**JOB DESCRIPTION** **CANDIDATES FROM PUNE ARE PREFERRED** Job Title**:Customer Care Executive** Company: Manah Wellness **Role & Responsibilities**: - Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing. -...
-
Customer Support Executive
6 months ago
Remote, India MANAH Wellness Full time**JOB DESCRIPTION** **CANDIDATES FROM PUNE ARE PREFERRED** Job Title**:Customer Care Executive** Company: Manah Wellness **Role & Responsibilities**: - Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing. -...
-
Customer Ops Support Executive
5 months ago
Remote, India Maan Source Full time**Central Ops Support Executive** The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires...
-
Customer Support
5 months ago
Remote, India Tekhunt Solutions Full time**Role: Customer Support Associate** **Exp:1+ Years** **Location: Remote** **ROLES AND Responsibilities**: - Calling active and budding clients, Inbound and Outbound process. - Answering phones and explaining the product and services offered by the company. - Regular following up with the customer. - Contacting existing customers as well as prospective...
-
Customer Support Executive
2 months ago
Remote, India Futwork Full timeJob Role**:Customer Support executive** **Responsibilities.** 1. speak to the leads and resolve their queries that they are facing. 2.To understand customer's requirement and accordingly help them to resolve their Issues. **Requirement** Inbound calling experience is must. In 9 hours of shift 8 hours of Login time is must. **Salary**:...
-
Customer Support Executive
1 month ago
Remote, India Orbiqe Technologies Pvt. Ltd. ( Astropill) Full timeWork From home opportunity!! Night Shift. We are hiring Customer Support Executive for our own company (Orbiqe Technologies Pvt. Ltd.) for Noida Location. Experience - 6 to 1 Yr (Internship or Experience) Shift: Night Shift (Work from home) Location: Noida sector 62 : Need to handle users queries on our astrology platform. : Need to support astrologers...
-
Customer Support Executive
1 month ago
Remote, India Shree Hr services Full time**Key points**: *A customer support executive is responsible for providing assistance and resolving inquiries or issues from customers. *They may also gather feedback to improve products or services and escalate complex issues to higher-level support teams if needed. *Strong communication skills, empathy, and patience are essential for this...
-
Customer Support Executive
5 months ago
Remote, India Futwork Full timeJob Description for Inbound Customer support Service Job Title - Customer Support Service Reports To - Team Leader Skills Required - TeleCaller / Customer support / Inbound Calling **Roles and Responsibilities -** - Provide resolution and wrap up the call. - Respond quickly on the calls that you will receive - Keep updated with the product Knowledge -...
-
Customer Support Executive
5 months ago
Remote, India Datastraw Full time**Role**: Customer Support Executive **(Female Only)** - **Full-time** (6 days a week) - **Shift Timing**: 8:00 am - 5:00 pm IST - **Salary**:Up to Rs. 23,000 **Company Overview**: Revolutionary **fertility-tech** company empowering women and partners in their fertility journey. Committed to exceptional customer support. **Responsibilities**: - Provide...
-
Cse (Customer Support Executive)
5 months ago
Remote, India Maxicus kochartech Full timeOpen Position: Customer Care Executive Job Role: As a Customer Support Representative, you will manage all customer interactions across various channels, providing accurate and complete information to customers using the right tools and methods. Key Responsibilities: Provide superior Customer Experience through Call. Offer accurate, valid, and complete...
-
Cse (Customer Support Executive)
5 months ago
Remote, India Sath Outsourcing Service pvt. Ltd. Full timeProfile - Customer Support Executive Qualification - Any Graduate/Undergraduate Fresher or Experienced both can apply System Required For CSE Profile - 1) 8Gb RAM, Windows 10, Intel/Ryzen i5 processor, Antivirus too. 2) Minimum 20mbps Wifi Speed. 3) Usb headset. 4) UPS / Invertor **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**:...
-
Customer Support Executive
5 months ago
Remote, India GLOBOSE TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time**Globose Technology Solutions Pvt Ltd (GTS) is an AI data collection Company that provides different Datasets like image datasets, video datasets, text datasets, speech datasets, etc. to train your machine learning model.** **Position Title**: Customer Support and Sales Coordinator (Real Estate) **Job Type**: Full-time, Remote **Work Hours**: 9 a.m. to 6...
-
Customer Support Executive
5 months ago
Remote, India NxtWave Disruptive Technologies Private Limited Full time**JOB DESCRIPTION**: **ROLES & RESPONSIBILITIES**: - Ensure service level adherence to provide a seamless learning experience to the Students, so as to enhance their experience with NxtWave. - Handle escalations and complex queries. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships and trust with learners...
-
Customer Support Executive
6 months ago
Remote, India NxtWave Disruptive Technologies Private Limited Full time**JOB DESCRIPTION**: **ROLES & RESPONSIBILITIES**: - Ensure service level adherence to provide a seamless learning experience to the Students, so as to enhance their experience with NxtWave. - Handle escalations and complex queries. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships and trust with learners...
-
Customer Support Representative
5 months ago
Remote, India Zecruiters Jobconnect Private Limited Full timeUrgent Requirement Work from Home oppurtunity Description: Responsibilities / Profile Customer Support Associate / Executive. Responsibilities include interacting with customers through telephone for support / sales related queries, billing / invoicing / renewals related assistance to customers etc. **Age - 18-30 years** **Work from home** **Office...
-
Customer Support Associate
6 months ago
Remote, India MyfitSoul Technologies Private Limited Full timeCustomer support (Hybrid) MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This...
-
Customer Support Advisor
5 months ago
Remote, India Brandwatch Full timeBrandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and...
-
Customer Support Representative
5 months ago
Remote, India Datastraw Full timeTitle: Customer Support Executive (Female Only) Type: Full-time (6 days/week), 8:00 am - 5:00 pm IST **Salary**: Up to Rs. 23,000 Company Overview: Join a pioneering fertility-tech company empowering women and partners on their fertility journey. We prioritize customer needs, offering exceptional support. **Responsibilities**: - Demonstrate empathy and...