Customer Assistant
6 months ago
**We are Hiring**
**Job Title **:Voice process executive
**Language**: Hindi + English
**Package**: 15k to 26k (Based on experience and previous CTC)
**Location**: Vanagaram, Chennai
**Shift**: General Shift
6 rotational week off, 6 days working.
**Key Responsibilities**:
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage
**Qualifications and Skills**:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work well under pressure and handle challenging situations with a calm and professional demeanor.
- A customer-centric mindset and a passion for delivering exceptional service.
- Any Degree Graduates (English and Hindi Speaking)
Immediate joiners preferable
**Job Types**: Full-time, Permanent, Fresher
Pay: Up to ₹26,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7200585293
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