Customer Service Assistant
3 weeks ago
**Job description**
**Responsibilities for Customer Service Associate**
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
**Qualifications for Customer Service Associate**
- 2+ years of previous customer service experience a plus
- Friendly and welcoming manner with clients and other members of the customer service team
- Extensive knowledge of the company's policies, procedures, goods and services
- Familiarity with customer-relationship management (CRM) software programs
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹14,000.00 - ₹19,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Flexible shift
- Night shift
- Rotational shift
Supplemental pay types:
- Quarterly bonus
Application Question(s):
- Age:
**Education**:
- Secondary(10th Pass) (required)
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹19,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Quarterly bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Secondary(10th Pass) (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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