Customer Service Assistant
3 weeks ago
Job Title : Operations Executive
Company Overview:
CallHealth is a leading digital healthcare organization dedicated to providing high quality healthcare services to customers, we strive to improve customer experiences and ensure their well -being through personalized medical solutions.
Job Summary: As a Operations Executive, you will be a vital member of our healthcare team, offering our customers, their families, and other stakeholders outstanding support and assistance. Your main duty will be to make sure that our clients have a satisfying and sympathetic experience by responding to their questions, resolving their problems, and assisting them as they navigate our healthcare services.
**Responsibilities**:
1. Customer Support: Provide friendly and timely assistance via various channels, addressing inquiries, complaints, and service requests efficiently to ensure customer satisfaction.
2. Appointment Scheduling: Coordinate and manage customer appointments,making every effort to accommodate their preferences and optimize healthcare provider schedules.
3. Communication and issue resolution: Ensure accurate and clear communication of relevant healthcare information to customer and their families, including services, policies, and procedures. Investigate and promptly resolve customer complaints and concerns, escalating complex issues as needed and ensuring timely resolutions are provided.
4. Healthcare Resource: Demonstrate a solid understanding of healthcare services offered by the company and effectively educate customers about available resources.
5. Compliance: Respect all applicable legal, moral, and regulatory requirements when handling customer information and consumer contacts.
6.Continuous Improvement: Actively participate in training sessions and stay informed about changes in healthcare services, policies, and procedures to enhance customer support skills continuously
**Requirements**:
Education: SSC (10 ,Intermediate or any degree. Healthcare degree will be preferable.
Experience: Previous experience in customer service, preferably in a healthcare setting, will be advantageous.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex medical information in a clear and concise manner.
Empathy and Compassion: Strong interpersonal skills and a genuine desire to help others. Empathize with customers and demonstrate compassion during challenging situations.
Problem-Solving Abilities: Proven ability to handle customer complaints and resolve issues effectively, while maintaining a positive attitude
Multitasking: Capable of handling multiple tasks simultaneously while maintaining attention to detail and ensuring accuracy.
Computer Skills: Proficient in using CRM systems, Microsoft Office Suite, and other relevant software.
Linguistic Skills : Tamil and English must
Availability: Willingness to work flexible hours, including evenings, weekends, and holidays, as necessary to provide excellent customer support.
Benefits: CallHealth offers a competitive compensation package, including health benefits, retirement plans, paid time off, and opportunities for career growth within the organization.
**Job Types**: Full-time, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Tamil (preferred)
Work Location: In person
-
Customer Service Assistant
5 months ago
Chennai, Tamil Nadu, India BINDAL AGENCIES PVT LTD Full timeWe are looking for a dedicated and friendly Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the first point of contact for our customers, providing them with exceptional service and support. Your role will involve assisting customers with inquiries, resolving issues, and ensuring their overall...
-
Assistant - Customer Service - ERP System
5 months ago
Anna Nagar East, Chennai, Tamil Nadu, India Guardian management services Full timeAssistant - Customer Service Job description - Assist with order processing and communication with suppliers regarding orders **Responsibilities**: - Assist in processing purchase orders and sales orders - Update ERP system with order status - Communication with vendors regarding orders and shipments - Follow up with Vendors for delivery ETAs and order...
-
Customer Service Officer
1 month ago
Anna Nagar, Chennai, Tamil Nadu, India Insys IT Full time**Resolving Complaints**: Handling and resolving customer complaints in a timely and effective manner, ensuring the customer feels heard and valued. - **Managing Records**: Keeping accurate records of customer interactions and transactions, noting any inquiries, complaints, and actions taken. - **Providing Information**: Offering detailed information about...
-
Customer Service Assistant
3 weeks ago
Chennai, Tamil Nadu, India AGS CINEMAS PVT LTD Full time**Job description** **Responsibilities for Customer Service Associate** - Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties - Explain simply and clearly in response to customer questions...
-
Customer Service Assistant
6 months ago
Chetput, Chennai, Tamil Nadu, India BINDAL AGENCIES PVT LTD Full timeJob Summary: The Customer Service Assistant is responsible for providing excellent customer service and support to clients and customers. This includes responding to inquiries, resolving issues, and ensuring customer satisfaction. The assistant will work closely with the customer service team to maintain strong relationships and address customer needs in a...
-
Customer Service Assistant
5 months ago
Chetput, Chennai, Tamil Nadu, India BINDAL AGENCIES PVT LTD Full timeJob Summary: The Customer Service Assistant is responsible for providing excellent customer service and support to clients and customers. This includes responding to inquiries, resolving issues, and ensuring customer satisfaction. The assistant will work closely with the customer service team to maintain strong relationships and address customer needs in a...
-
Customer Service Assistant
6 months ago
Chetput, Chennai, Tamil Nadu, India BINDAL AGENCIES PVT LTD Full timeJob Summary: The Customer Service Assistant is responsible for providing excellent customer service and support to clients and customers. This includes responding to inquiries, resolving issues, and ensuring customer satisfaction. The assistant will work closely with the customer service team to maintain strong relationships and address customer needs in a...
-
Cashier/customer Service
2 weeks ago
Anna Nagar, Chennai, Tamil Nadu, India Santhosh Super Stores Full timeOperate the cash register and process transactions accurately. - Greet customers warmly and assist them with inquiries. - Handle cash, credit, and debit transactions while ensuring accuracy. - Maintain a clean and organized checkout area. - Assist in restocking shelves and maintaining store appearance. - Address customer complaints and resolve issues...
-
Customer Service Assistant
5 months ago
Madipakkam, Chennai, Tamil Nadu, India VictaMan Services Private Limited Full time**Customer Support Executive, Chennai** **Company: Taurus** **Location: Taurus BPO Services India, RVI Tower, 3rd floor, West Wing, Velachery to** **Tambaram High Road, Pallikarnai, Chennai** Processes: One Assist and Chola **Salary**: ₹14,000 to ₹15,000/month In-hand + Good Incentives Shift: Fixed (10:00 AM to 7:00 PM) Languages Required: Kannada...
-
Cashier/customer Service
2 months ago
Anna Nagar, Chennai, Tamil Nadu, India Santhosh Super Stores Full timeOperate the cash register and process transactions accurately. - Greet customers warmly and assist them with inquiries. - Handle cash, credit, and debit transactions while ensuring accuracy. - Maintain a clean and organized checkout area. - Assist in restocking shelves and maintaining store appearance. - Address customer complaints and resolve issues...
-
Customer Service Assistant
3 months ago
Guindy, Chennai, Tamil Nadu, India Asian Sealing Products Pvt. Ltd. Full timeIdentify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide...
-
Customer Service Sales Assistant
5 months ago
Alwarpet, Chennai, Tamil Nadu, India straits laundry india pvt ltd Full time**Job description** **Customer service cum** **Retail Sales Assistant** 1.We need hard core sale type of person, who can handle customer service Retail Sales Assistant We need a good getter, she should be calling Spas ,Gym etc. to get business for our Laundry. 2.Mainly Tele sales marketing customer service Background Handling Customers Resolve product or...
-
Customer Service Assistant
5 months ago
Perungudi, Chennai, Tamil Nadu, India Fin Bulls Full time_**We are hiring **_ - **Post: Customer Service Assistant**_ - **Location: Perungudi, Chennai**_ - **Key responsibilities**:_ - Managing incoming calls and customer service inquiries. - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding...
-
Customer Service Assistant
5 months ago
Perungudi, Chennai, Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full timeHoopoe infoedge is seeking a highly motivated and enthusiastic individual to join our team as a Domestic Customer Support Representative. As a Domestic Customer Support Representative, you will play a key role in providing exceptional customer service to our clients across various channels. WE ARE HIRING !!! **Job Title: Customer Service...
-
Customer Service Assistant
15 hours ago
Anna Nagar West, Chennai, Tamil Nadu, India Maha Motors Full timeShould have good communication and system working knowledge... **Job Types**: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental Pay: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...
-
Customer Service Representative
5 months ago
Anna Nagar, Chennai, Tamil Nadu, India Aachi Masala Foods Pvt. Ltd Full timeManage incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. - Follow up to ensure that appropriate actions are taken on customer...
-
Customer Service Assistant
6 months ago
T Nagar, Chennai, Tamil Nadu, India PDI Software Full timeAnswering customer enquiries or passing them on to the appropriate department. Giving information and helping to solve customer problems. Selling products and taking orders. Arranging services for customers, for example, booking hotel rooms or arranging car hire. Processing complaints and, if appropriate, issuing refunds. Taking information from customers...
-
Customer Service Assistant
4 weeks ago
Chennai, Tamil Nadu, India 10x Growth Accelerator Full time**Responsibilities**: - Address customer inquiries, issues, and product-related questions promptly and professionally. - Ensure high customer satisfaction through effective communication and problem resolution. - Document customer interactions accurately and follow up when necessary. - Work collaboratively with team members to enhance service...
-
Customer Service Assistant
5 months ago
T Nagar, Chennai, Tamil Nadu, India VictaMan Full timeProvide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Paid sick time - Paid time off Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: -...
-
Virtual Assistant/customer Service
3 weeks ago
Coimbatore, Tamil Nadu, India Sanumas Solutions Full time**Customer Support/Virtual Assistant - Financial Services** **Experience**: 2- 3 Yrs. **Qualification**: **Salary**: 3-6 LPA **Gender**: Female - **US VOICE PROCESS EXPERIENCE IS MANDATORY**: - **Experience as a Virtual Assistant in financial services is a must**: - A Virtual Assistant is responsible for providing administrative support to clients...