Customer Service Assistant
1 day ago
Customer Service Executive Responsibilities
- Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Creating procedures and policies for effective customer service.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,122.17 - ₹21,872.24 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Joining bonus
- Performance bonus
- Yearly bonus
Work Location: In person
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