Customer Service Assistant
5 months ago
**Key Responsibilities**:
- To Handle customer complaints, provide appropriate solutions
and alternatives within the time limits; follow up to ensure resolution
- To Analyze and report product malfunctions (for example, by
testing different scenarios or impersonating users)
- To Update our internal databases with information about
technical issues and useful discussions with customers
- To Monitor customer complaints on social media and reach out
to provide assistance
- To Share feature requests and effective workarounds with team
members
- To Follow up with customers to ensure their technical issues
are resolved
- To Gather customer feedback and share the same with our
Product, Sales and Marketing team.
**KEY SKILL SET**:
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritise, and manages time effectively.
- Strong phone contact handling skills and active listening.
**Qualification**:Any degree.
**Experience**: Minimum 2 year of experience as a customer support executive.
**Gender**: Male.
**Job Location**: Coimbatore
Pay: ₹15,000.00 - ₹17,500.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 9677711482
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