Customer Service Assistant

5 months ago


Coimbatore Tamil Nadu, India Icliniq Full time

**Key Responsibilities**:

- To Handle customer complaints, provide appropriate solutions

and alternatives within the time limits; follow up to ensure resolution
- To Analyze and report product malfunctions (for example, by

testing different scenarios or impersonating users)
- To Update our internal databases with information about

technical issues and useful discussions with customers
- To Monitor customer complaints on social media and reach out

to provide assistance
- To Share feature requests and effective workarounds with team

members
- To Follow up with customers to ensure their technical issues

are resolved
- To Gather customer feedback and share the same with our

Product, Sales and Marketing team.

**KEY SKILL SET**:

- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritise, and manages time effectively.
- Strong phone contact handling skills and active listening.

**Qualification**:Any degree.

**Experience**: Minimum 2 year of experience as a customer support executive.
**Gender**: Male.
**Job Location**: Coimbatore

Pay: ₹15,000.00 - ₹17,500.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9677711482



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