Guest Service Associate-female
2 months ago
Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Job Type**: Permanent
**Salary**: ₹15,000.00 - ₹17,000.00 per month
**Benefits**:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Supplemental pay types:
- Yearly bonus
Work Location: In person
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