Customer Success Executive

5 months ago


Mohali, India Ventla India Pvt Ltd Full time

**Job Brief**:
As a **Customer Success Executive** at Ventla India, you will play a crucial role in understanding and aligning with customers' business objectives. You'll collaborate with internal departments to provide an exceptional service experience.

The role demands technical acumen, a customer-centric attitude, and a passion for learning new technologies.

Operating as the central point of contact, you'll be responsible for ensuring strong, long-lasting customer relationships, driving adoption, and maximizing customer satisfaction.

**Roles & Responsibilities**:

- Own the overall relationship with assigned clients, managing on-boarding, implementation, training, and ensuring retention.
- Act as an intermediary between clients and engineers, supporting clients with technical questions.
- Maintain in-depth knowledge of Ventla's products/services and clients' business issues.
- Develop customer success strategies, best practices, and support content in collaboration with the team.
- Communicate effectively with internal and external senior-level management to understand customer needs and maximize retention and growth.
- Maintain existing customer success metrics and data as directed.
- Serve as the day-to-day contact for assigned accounts, building trust, identifying areas of opportunity, and facilitating workflow between project team members.
- Shift timings will be from 12:00 PM to 9:00 PM.

**Required Skills and Qualifications**:

- 1.5-2+ years of Customer Success experience in ITES/SaaS products.
- **Proficient with Native English and good command over US native accent.**
- Strong verbal and written communication, planning, and management skills.
- Analytical, logical, and process-oriented mindset.
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker with a strong work ethic.
- Proficient with Microsoft Office Suite or related software.
- Comfortable operating SaaS software like JIRA, Trello, etc.

**Ventla also offers**
- Flexible working hours.
- Friendly & Transparent working environment.
- Access to Health Club & Swimming pool in the Quark Premises.
- Friday Fun activities.
- Top-notch compensation.
- Medical Insurance.
- Family & Medical Leaves.
- Opportunities and support for career development.

**Preferred Qualifications**:
Bachelor’s degree.

Join Ventla India and be part of a dynamic team committed to revolutionizing the event industry.

**Salary**: Up to ₹600,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Evening shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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