Customer Success Executive

6 months ago


Mohali, India Boost Tech Full time

Own the overall relationship with assigned clients, managing on-boarding, implementation, training, and ensuring retention.
- Act as an intermediary between clients and engineers, supporting clients with technical questions.
- Maintain in-depth knowledge of Company's products/services and clients' business issues.
- Develop customer success strategies, best practices, and support content in collaboration with the team.
- Communicate effectively with internal and external senior-level management to understand customer needs and maximize retention and growth.
- Maintain existing customer success metrics and data as directed.
- Serve as the day-to-day contact for assigned accounts, building trust, identifying areas of opportunity, and facilitating workflow between project team members.
- Shift timings will be from 12:00 PM to 9:00 PM.

**Required Skills and Qualifications**:

- 1.5-2+ years of Customer Success experience in ITES/SaaS products.
- **Proficient with Native English and good command over US native accent.**
- Strong verbal and written communication, planning, and management skills.
- Analytical, logical, and process-oriented mindset.
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker with a strong work ethic.
- Proficient with Microsoft Office Suite or related software.
- Comfortable operating SaaS software like JIRA, Trello, etc.

**Salary**: Up to ₹600,000.00 per year

**Experience**:

- International Process: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person



  • Mohali, India Boost Tech Full time

    **We are hiring** **About**: **T**his organization is an event enhancing platform for companies who want to bring people closer and build inclusive, genuine interactions for their conferences, customer events, or employee engagement activities in any setting: live, virtual, or hybrid. From the humble roots of a mobile app, Ventla has grown into supporting...


  • Mohali, India Boost Tech Full time

    **We are hiring for Customer Success Executive-International Process (Female only)** **About**: **T**his organization is an event enhancing platform for companies who want to bring people closer and build inclusive, genuine interactions for their conferences, customer events, or employee engagement activities in any setting: live, virtual, or hybrid. From...


  • Mohali, Punjab, India Team work Full time

    Job Title: Customer Success Executive (Communication Specialist) Location: C-157, Tynor Hi St, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055 Experience: 6 month in sales/Key Account Management (KAM) Education: Graduate Language Proficiency: Excellent written and oral communication skills in English and Hindi Key...


  • Mohali, India SRP US Logistics Full time

    **Customer Success Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...


  • Mohali, India Marketing Executive Full time

    **Company Description** Satyam Adcom is a value-driven company in the field of Digital Marketing, PR & Advertising Agency located in Mohali district. Since 2011, we have been one of the leading service providers with extensive technology skills that enable us to provide value-added, high-quality IT solutions to customers. Our mission is to make technology...


  • Mohali, India Revclerx Pvt Ltd Full time

    **JOB DESCRIPTION**: - Own and oversee the customer for the entirety of their journey with us. You will proactively drive adoption, platform optimization, and organizational alignment. Conduct regular business reviews, aligning clients, and internal teams to achieve stated objectives. - Act as a product expert advising them on best practices and how others...


  • Mohali, India Revclerx Pvt Ltd Full time

    **JOB DESCRIPTION for Client Success Associate** - Own and oversee the customer for the entirety of their journey with us. You will proactively drive adoption, platform optimization, and organizational alignment. - Conduct regular business reviews, aligning clients, and internal teams to achieve stated objectives. - Act as a product expert advising them on...


  • Mohali, Punjab, India Venture Quest Full time

    JD: Being the first point of contact for customers and handle all customer inquiries Building relationships with customers and ensuring they are satisfied with the company’s products and services Call/Whatsapp HR Anjali 7060788176 **Job Types**: Full-time, Permanent, Fresher, Internship Pay: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Cell...


  • Mohali, India Vcana Global Pvt Ltd Full time

    Customer Success Manager Responsibilities: - Lead generation. - Oversee the sales process to attract new clients. - Work with senior team members to identify and manage risks. - Maintain fruitful relationships with clients and address their needs effectively. - Schedule meetings - Research and identify new market opportunities. - Prepare and deliver pitches...


  • Mohali, Punjab, India Anviam Solutions Pvt Limited Full time

    **Key Responsibilities**: - Serve as the main contact for assigned customers. - Onboard clients and provide ongoing training/support. - Monitor customer health metrics and address issues proactively. - Build strong relationships and identify upsell opportunities. - Collaborate with internal teams to advocate for customer needs. **Qualifications**: -...


  • Mohali, Punjab, India Relinns Technologies Full time

    Contributing to branding and sales promotion of the company. - Explore, build and manage new business partnerships. - Coming up with new business development ideas. - Visiting potential prospects on the field to demonstrate our products and services. - Responsible for partner onboarding for our products and services. - Develop proposals, presentations,...

  • Customer Success

    3 months ago


    Mohali, Punjab, India SafeAeon Private Limited Full time

    **Job Title: Account Manager** **Shift Timings - 8:30 PM to 5:30 AM IST** **Location - Mohali** **Position Overview**:We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and collaborative processes to ensure customer satisfaction...


  • Mohali, India medivisual healthworld Full time

    We have a requirement for Customer Care Executive. **Responsibilities**: - Coordinate with the client and creative team for successful execution - Responsible for tasks completion and getting job done by internal team - Ability to handle multiple tasks. - Keep records of customer interactions, transactions, recording details of inquires, complaints, and...


  • Mohali, India Venture Quest Full time

    Being the first point of contact for customers and handle all customer inquiries Assisting customers with any issues or problems they have Answering customer questions and providing information about the company’s products and services Recording customer feedback and suggestions Must be comfortable in rotational shifts UG/ Grad Fresher/...


  • Mohali, India T&N Business Services Pvt Ltd Full time

    **Location - Mohali** **Principal Duties & Responsibilities**: - The customer support representatives will answer daily customer correspondence through voice methods. - These call center representatives provide order assistance and product information in an efficient and professional manner. - Working in a blended process of both Inbound and Outbound....


  • Mohali, India Boost Tech Full time

    **We are hiring** **About**: **T**his organization is an event enhancing platform for companies who want to bring people closer and build inclusive, genuine interactions for their conferences, customer events, or employee engagement activities in any setting: live, virtual, or hybrid. From the humble roots of a mobile app, Ventla has grown into supporting...


  • Mohali, India Vashist Consultancy Full time

    We are looking for an Customer relationship executive to initiate and nurture steady, mutually beneficial relationships with our clients. As a relationship executive, you should maintain contact with clients, work to understand their needs, and then advise them on which of our offerings could best support their objectives. You should also make use of CRM...


  • Mohali, India Venture Quest Full time

    Need to Resolve Customer Queries, Requests and Complaints tactfully. Immediate joiners required Rotational Shift/ Day shift 5 Days working Both side Cab Facility Call/whatsapp HR Rusi 7253889202 Earn a good amount of " INCENTIVE" Should have "Excellent communication skills" (Verbal & written) Comfortable in rotational shifts Graduate/UG all can...


  • Mohali, India Tuli Technologies Pvt Ltd Full time

    Tuli Technologies is an IT company specializing in custom software, web, app development and Digital Marketing. Our expertise spans various technologies such as Magento, Shopify, and WordPress etc. With an in-house team of professionals proficient in Python, Laravel, Java, API building, custom CRM, and PHP, we possess the capabilities to build custom...


  • Mohali, India Tuli Technologies Pvt Ltd Full time

    Tuli Technologies is an IT company specializing in custom software, web, app development and Digital Marketing. Our expertise spans various technologies such as Magento, Shopify, and WordPress etc. With an in-house team of professionals proficient in Python, Laravel, Java, API building, custom CRM, and PHP, we possess the capabilities to build custom...