Customer Support

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Description: - Answer incoming customer phone calls and take appropriate action for each call - Maintain customer satisfaction ratings based on explicit criteria set forth by the company - Attend mandatory training sessions to stay updated on product or company policy changes - Use company policies to determine if there can be an immediate resolution to a...

Description: **Job Title: Customer Support and Relationship Manager** **Responsibilities**: **1. Lead Generation**: - Proactively identify and qualify potential leads for our premium customer segment. - Conduct market research to stay informed about industry trends and competitor activities. - Utilize various channels, including targeted outreach,...

**Responsibilities:)** - Answering phones and explaining the products offered by the company. - Contacting existing customers as well as prospective customers using scripts. - Obtaining customer information and other relevant data. - Asking questions to the customer and understanding their specifications. - Resolving queries and issues related to the...

**Responsibilities:)** - Answering phones and explaining the products offered by the company. - Contacting existing customers as well as prospective customers using scripts. - Obtaining customer information and other relevant data. - Asking questions to the customer and understanding their specifications. - Resolving queries and issues related to the...

**Job Title**: - ** IT sales Executive **Location: -** Subhash Nagar, New Delhi **Job Type**: - ** Full Time **Job Description: - ** A customer support representative, also known as a customer service representative (CSR), is responsible for providing assistance to customers who have questions or concerns about a company's products or services. They...

Job Title: Customer Care Executive Job Overview: We bring you an excellent opportunity to work for a blended process. We are hiring for a CCE profile where your job will require interacting with customers in different ways. Responsibilities and Duties: - Resolve customer complaints via Call. - Responding promptly to customer inquiries. - Making sure that...

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support **Responsibilities** - Managing a team of representatives offering customer support - Overseeing the customer service process - Resolving customer complaints brought to your...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

**Responsibilities**: - Help the customer on live interactive phone calls to resolve issues questions. - Lead the customer initiative from the support process acting as the primary customer liaison/point of contact. - Answer incoming customer support calls, evaluate issues, and prioritize incoming requests for assistance from users experiencing problems...

Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp.Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify’s first investment in Asia....

Job DescriptionJob Title: Customer Support RepresentativeSummary:We are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer...

Managing the customer support department’s day-to-day functions. - Responding to escalated customer support issues. - Implementing customer support processes to enhance customer satisfaction. - Formulating and revising customer support policies and promote their implementation. - Informing the team of all new information related to products, procedures,...

**Profile: Customer Support Executive** **We are looking for a Customer Support Executive to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients.** **Primary Responsibilities would include...

We are looking for a qualified _**Female Customer Support Executive**_. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. **FLUENT IN...

**Position**: Customer Support Representative **Problem Resolution**: Identify and resolve customer issues efficiently and effectively, aiming for first-call resolution whenever possible. **Product Knowledge**: Develop a deep understanding of the company's products or services to provide accurate information and guidance to customers. **Communication...

Job DescriptionWe are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer Support Representative, you will be responsible for...

**Lenskart Customer Support - Escalation** **Responsibilities** - **Be the frontline defender,** monitoring social media channels for customer concerns. - **Ditch the script,** creatively resolve escalated issues and de-escalate tense situations. - **Become a detective,** gather information, identify root causes, and collaborate with internal teams for...

**Responsibilities** - Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs - Manage customer expectations of response time, issue resolution and quality support - Generate report on need basis - Technical Support **Technical Skills** Basic knowledge...

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...