Customer Support

2 months ago


Delhi, India Zecruiters Jobconnect Private Limited Full time

Description:
**Job Title: Customer Support and Relationship Manager**

**Responsibilities**:
**1. Lead Generation**:

- Proactively identify and qualify potential leads for our premium customer segment.
- Conduct market research to stay informed about industry trends and competitor activities.
- Utilize various channels, including targeted outreach, networking events, and strategic partnerships, to generate high-quality leads.

**2. Customer Relationship Management**:

- Build and maintain strong relationships with premium customers.
- Understand the unique needs and requirements of premium customers and tailor solutions accordingly.
- Act as the key point of contact for premium customers, ensuring a seamless and personalized experience.

**3. Customer Satisfaction**:

- Ensure the satisfaction of premium customers through proactive communication and personalized support.
- Work closely with premium customers to anticipate their needs and provide solutions that exceed expectations.
- Seek feedback from premium customers and use it to continuously improve our services.

**4. Cross-functional Collaboration**:

- Collaborate with the sales, marketing, and product teams to align strategies for premium customer acquisition and retention.
- Provide insights and feedback from premium customer interactions to contribute to product/service enhancements.

Preference:

- **TIMING 10 TO 7**:

- **MON TO SAT**:

- **VARIABLES PAID MONTHLY, PERFORMANCE BASED**

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)


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