Customer Support
2 months ago
Description:
**Job Title: Customer Support and Relationship Manager**
**Responsibilities**:
**1. Lead Generation**:
- Proactively identify and qualify potential leads for our premium customer segment.
- Conduct market research to stay informed about industry trends and competitor activities.
- Utilize various channels, including targeted outreach, networking events, and strategic partnerships, to generate high-quality leads.
**2. Customer Relationship Management**:
- Build and maintain strong relationships with premium customers.
- Understand the unique needs and requirements of premium customers and tailor solutions accordingly.
- Act as the key point of contact for premium customers, ensuring a seamless and personalized experience.
**3. Customer Satisfaction**:
- Ensure the satisfaction of premium customers through proactive communication and personalized support.
- Work closely with premium customers to anticipate their needs and provide solutions that exceed expectations.
- Seek feedback from premium customers and use it to continuously improve our services.
**4. Cross-functional Collaboration**:
- Collaborate with the sales, marketing, and product teams to align strategies for premium customer acquisition and retention.
- Provide insights and feedback from premium customer interactions to contribute to product/service enhancements.
Preference:
- **TIMING 10 TO 7**:
- **MON TO SAT**:
- **VARIABLES PAID MONTHLY, PERFORMANCE BASED**
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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