Customer Support Associate
1 month ago
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
**Requirements and skills**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Graduation in any field with 1 year experience in customer support
**Salary**: ₹22,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: On the road
**Speak with the employer**
+91 9880743005
-
Customer Support Associate
3 days ago
Delhi, Delhi, India Hirelo.in Full timeUrgent Opening for Customer Support Associate with leading Healthcare Company in Delhi Qualification: Any Graduate Experience: Minimum 1 year Skill: Excellent ENGLISH Communication Days of working: -6 days (Monday to Saturday) **Salary**: Upto 4Laksh per year Day shift **Salary**: ₹300,000.00 - ₹400,000.00 per year **Benefits**: - Health...
-
Customer Support Associate
1 day ago
Delhi, India We Hire Full timehiring customer support associaterotati0onal shift 6 pm - 2am(us)pick and drop only one side (after 9:30)voice processinternational23k in handtravell allowance 1750 if used company transsolving queries delivery and all
-
Customer Support Associate
2 months ago
Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full timePost - Customer Support Associate (Work from Office) Salary - Rs. 28000 CTC to Rs.40000 CTC It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. 5.5 days working Day Shift (9 hrs working) Max age limit - 30 years Job location - Near Mohan Estate, DELHI **Job Types**:...
-
Customer Support Associate
3 days ago
Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full timePost - Customer Support Associate (Work from Office) Salary - Rs. 28000 CTC to Rs.40000 CTC It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. 5.5 days working Day Shift (9 hrs working) Max age limit - 30 years Job location - Near Mohan Estate, DELHI **Job Types**:...
-
Customer Support Associate
12 hours ago
Delhi, India Tech Mahindra Full timeJob Profile-Customer support associate will be responsible for customer service and handling online product delivery related enquires from the customer end. Provide and share information with customer by leveraging available tools and information. Via Calling supportMandatory Criteria-Minimum HS pass and Freshers can applyExcellent verbal communication skill...
-
Customer Support Associate
3 weeks ago
Delhi, Delhi, India Tradais Digital Full timeWe are looking for a customer support associate to join our team and provide excellent service to our customers. You will be responsible for answering customer inquiries, resolving issues, and ensuring customer satisfaction. **Responsibilities**: - Identify customer needs and provide appropriate solutions - Maintain updated knowledge of the company’s...
-
Customer Support Associate
2 months ago
Delhi, India Raptor Supplies Limited Full timeGreetings from Raptor Supplies Pvt. Ltd. We are hiring for the role of Customer Support Associate. Location - Mohan Co-operative, New Delhi Job Responsibility - To make outbound calls to client to get feedback. - Customer Satisfaction. - Outbound calls. - Client Reviews. Requirement - good communication skill - Fresher can also apply Shift -...
-
Customer Support Associate
4 weeks ago
Delhi, India Raptor Supplies Limited Full timeGreetings from Raptor Supplies Pvt. Ltd. We are hiring for the role of Customer Support Associate. Location - Mohan Co-operative, New Delhi Job Responsibility - To make outbound calls to client to get feedback. - Customer Satisfaction. - Outbound calls. - Client Reviews. Requirement - good communication skill - Fresher can also apply Shift -...
-
Customer Support Associate
3 weeks ago
Delhi, India Quicky Technologies Full timeJob Title: Customer Support Associate **Responsibilities**: Provide accurate information about products and services to customers Resolve customer issues and complaints in a timely and effective manner Maintain a positive and professional attitude while interacting with customers Keep records of customer interactions, transactions, comments, and...
-
Customer Support Executive
2 weeks ago
Delhi, India Intelenet global support Full time*" PART TIME WORK FROM HOME JOB"* Company Name : *INTELENET GLOBAL SUPPORT* Company Location : *West Bengal, Kolkata, BT road* Designation : *Customer support executive (CSE)* Gadget required : *Mobile/Laptop/PC* Working hours : *3-4 hrs in a day ( flexible Timings)* *Working days: *Monday to Friday* *Saturday and Sunday holiday* Salary : *15000/-*+...
-
Customer Support Associate
4 weeks ago
Delhi, India Awign Expert Full timeJob DescriptionThe Customer Support Associate will be responsible for reaching out to prospective buyers, scheduling visits and test rides, addressing queries and generating interest in the product.The agent will also be required to communicate with the prospects at different stages, through different channels, and escalate issues for a swift...
-
Customer Support Associate
4 weeks ago
Okhla, Delhi, Delhi, India Dusaan Full time**About us** Dusaan is a disruptor in the online home category retail space. We are a curated, one-stop home marketplace encompassing furnishings, decor, kitchenware, accent furniture. We inspire the user with content and a differentiated product experience, and help them discover the best styles from a curated selection of existing and new brands. As a...
-
Customer Support Associate
4 weeks ago
Okhla, Delhi, Delhi, India Dusaan Full time**About us** Dusaan is a disruptor in the online home category retail space. We are a curated, one-stop home marketplace encompassing furnishings, decor, kitchenware, accent furniture. We inspire the user with content and a differentiated product experience, and help them discover the best styles from a curated selection of existing and new brands. As a...
-
Customer Support Associate
2 weeks ago
Okhla, Delhi, Delhi, India Dusaan Full time**About us** Dusaan is a disruptor in the online home category retail space. We are a curated, one-stop home marketplace encompassing furnishings, decor, kitchenware, accent furniture. We inspire the user with content and a differentiated product experience, and help them discover the best styles from a curated selection of existing and new brands. As a...
-
Customer Support
4 weeks ago
Delhi, Delhi, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Customer Support
2 weeks ago
Delhi, India Team work Full timeJob Title: Customer Service Associate Company: Zivame Location: Moti Nagar **Job Type**: Blended Process Work Schedule: 6 days working with a rotational off **Requirements**: - Minimum 6 months of BPO customer service experience is required. - Undergraduates and graduates are both eligible to apply. - Excellent proficiency in both English and Hindi...
-
Onboarding Customer Support
2 weeks ago
Delhi, Delhi, India Chronos Consulting Full timeJob DescriptionOur client is a leading WordPress page builder plugin. They are looking for Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users.RequirementsAt least 2...
-
Associate Engineer
5 days ago
Delhi, India Carrier Full timeCountry:IndiaLocation:Capital Cyberscape, 2nd Floor, Ullahwas, Sector 59, Gurugram, Haryana 122102Role : Associate Engineer (Customer Support)Location:GurgaonFull/ Part-time:Full Time.Build a career with confidence:Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people...
-
Sr. Associate – Customer Support
2 weeks ago
Delhi, Delhi, India TrusTrace Full timeOur mission is to empower companies with the data to know, prove and improve the impact of their value chains. Why is this important to us? Because we envision a future where all value chains are traceable, circular and fair.Sr. Associate – Customer SupportYears of Experience:2 – 4 yearsWork Location:CoimbatoreYour responsibilitiesEstablishing an...
-
Customer Support Associate
2 weeks ago
Delhi, India CAPRICORN IDENTITY SERVICES PRIVATE LIMITED Full time**Position**: Customer Support Representative **Problem Resolution**: Identify and resolve customer issues efficiently and effectively, aiming for first-call resolution whenever possible. **Product Knowledge**: Develop a deep understanding of the company's products or services to provide accurate information and guidance to customers. **Communication...