Call Monitoring

Company DescriptionSpin N Press is a premier dry cleaning service provider based in Mumbai. With a passion for perfection and a commitment to customer satisfaction, we deliver exceptional garment care that goes beyond the ordinary. Our team of experienced professionals uses advanced techniques and eco-friendly practices to ensure your clothes receive the...

Company DescriptionSpin N Press is a premier dry cleaning service provider based in Mumbai. With a passion for perfection and a commitment to customer satisfaction, we deliver exceptional garment care that goes beyond the ordinary. Our team of experienced professionals uses advanced techniques and eco-friendly practices to ensure your clothes receive the...

Company DescriptionSpin N Press is a premier dry cleaning service provider based in Mumbai. With a passion for perfection and a commitment to customer satisfaction, we deliver exceptional garment care that goes beyond the ordinary. Our team of experienced professionals uses advanced techniques and eco-friendly practices to ensure your clothes receive the...

Company Description Spin N Press is a premier dry cleaning service provider based in Mumbai. With a passion for perfection and a commitment to customer satisfaction, we deliver exceptional garment care that goes beyond the ordinary. Our team of experienced professionals uses advanced techniques and eco-friendly practices to ensure your clothes receive the...

Company DescriptionSpin N Press is a premier dry cleaning service provider based in Mumbai. With a passion for perfection and a commitment to customer satisfaction, we deliver exceptional garment care that goes beyond the ordinary. Our team of experienced professionals uses advanced techniques and eco-friendly practices to ensure your clothes receive the...

Company DescriptionSpin N Press is a premier dry cleaning service provider based in Mumbai. With a passion for perfection and a commitment to customer satisfaction, we deliver exceptional garment care that goes beyond the ordinary. Our team of experienced professionals uses advanced techniques and eco-friendly practices to ensure your clothes receive the...

Company DescriptionSpin N Press is a premier dry cleaning service provider based in Mumbai. With a passion for perfection and a commitment to customer satisfaction, we deliver exceptional garment care that goes beyond the ordinary. Our team of experienced professionals uses advanced techniques and eco-friendly practices to ensure your clothes receive the...

Company Description Spin N Press is a premier dry cleaning service provider based in Mumbai. With a passion for perfection and a commitment to customer satisfaction, we deliver exceptional garment care that goes beyond the ordinary. Our team of experienced professionals uses advanced techniques and eco-friendly practices to ensure your clothes receive the...

Responsibility: - Perform call monitoring and develop process improvements to improve the quality and effectiveness of calls when required. - Provide feedback to associates regarding the call cycle and catered leads. - Work with supervisors and management to ensure that all the Customer Experience professionals are meeting the quality standards. - Create...

Responsible for **logging tickets/calls**, **monitoring calls**, **assigning call** to respective customer support engineer. - Providing first level of **remote** technical **support **to clients. - Making sure that the tickets/calls are responded within the required time frame to meet the **SLAs.** - **Escalating** the calls to support manager if tickets...

This job role is by one of our hiring partners on the NextLevel platform. Please apply for prioritised shortlisting.We are looking for a meticulous and experienced Call Quality Analyst to join our team in Mumbai. The ideal candidate will be responsible for ensuring the highest standards of call quality within our telecalling operations. This role involves...

This job role is by one of our hiring partners on the NextLevel platform. Please apply for prioritised shortlisting. We are looking for a meticulous and experienced Call Quality Analyst to join our team in Mumbai. The ideal candidate will be responsible for ensuring the highest standards of call quality within our telecalling operations. This role involves...

Job highlights:- Minimum Education BA / B Com / B Sc /MBA- Industry Exposure Required Hands on expr in domestic out-bound sales process- Experience in Outbound call centre sales process 6 to 8 yrsJob match scoreEarly ApplicantJob description:Job Responsibilities:- To look after entire 300 seats outbound call centre operations and deliver high productivity...

Job highlights:- Minimum Education BA / B Com / B Sc /MBA- Industry Exposure Required Hands on expr in domestic out-bound sales process- Experience in Outbound call centre sales process 6 to 8 yrsJob match scoreEarly ApplicantJob description:Job Responsibilities:- To look after entire 300 seats outbound call centre operations and deliver high productivity...

Monitor, evaluate and score inbound calls against established quality assurance instruments and standards. - Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance. - Prepare and present performance analysis, QA reports, and/or other information on quality performance. **Job Type**: Regular /...

**Call Monitoring, Feedback and Coaching, Quality Metrics, Reporting, New Joiner Training, Audits and Compliance, Escalations, Communication Skills, Reports, Audit Reports, Call calibration Weekly.** **Salary**: ₹13,000.00 - ₹18,000.00 per month Schedule: - Day shift Supplemental pay types: - Overtime pay **Experience**: - total work: 1 year...

Quality Assurance Analystis responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

Quality Assurance Analystis responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

Job Title: Call Quality Analyst - Insurance Location: Andheri Marol **Responsibilities**: - Monitor outbound calls made by telesales executives to prospective customers for insurance product offerings. - Evaluate and analyze the quality of calls based on predetermined criteria, including adherence to script, compliance with regulations, and effectiveness...

**Job Accountabilities**: - Providing routine / emergency treatment for employees and family members over call ( Tele calling ) - Conduct medical monitoring as per schedule - Manage liaising services - Conduct OH programs # CASHe, OH Sub-committee, Awareness Programs - Provide training to employees and contract workers - Conduct internal audits - Support...