![NextLevel](https://media.trabajo.org/img/noimg.jpg)
Call Quality Analyst
6 days ago
This job role is by one of our hiring partners on the NextLevel platform. Please apply for prioritised shortlisting.
We are looking for a meticulous and experienced Call Quality Analyst to join our team in Mumbai. The ideal candidate will be responsible for ensuring the highest standards of call quality within our telecalling operations. This role involves monitoring, evaluating, and providing feedback on telecallers’ performance, as well as driving continuous improvement initiatives.
Key Responsibilities:
Monitoring Calls:
- Listen to recorded calls made by telecallers.
- Evaluate call quality based on predefined criteria.
- Identify areas for improvement and provide constructive feedback.
Quality Assurance:
- Ensure adherence to company policies, scripts, and guidelines during calls.
- Assess telecallers’ communication skills, product knowledge, and customer handling.
- Document findings and track performance metrics.
Training and Coaching:
- Conduct training sessions for telecallers on call quality best practices.
- Provide ongoing coaching to enhance their skills.
- Address any gaps or challenges identified during evaluations.
Process Improvement:
- Collaborate with telecalling teams to implement process improvements.
- Suggest modifications to scripts, call handling techniques, and customer interactions.
Reporting:
- Generate regular reports on call quality metrics.
- Highlight trends, areas of concern, and improvement opportunities.
Qualifications:
- Bachelor’s degree in a relevant field (e.g., Communication, Business, or related).
- Proven experience in call quality assessment or a similar role.
- Excellent communication skills and attention to detail.
- Familiarity with call center operations and customer service best practices.
- Proficiency in using call monitoring tools and software.
CTC: 3-4 LPA
-
Call Quality Analyst
2 months ago
Mumbai, Maharashtra, India Smart Gurus Consultancy Full timeRequired Quality Auditor for Malad locationQualification graduateMinimum 6 months experience requiredOffer salary 24 in hand 28 CTCImmediate joiner requiredExperience : 1 - 2 YearsNo. of Openings : 5Education : Any Bachelor DegreeRole : Call Quality AnalystIndustry Type : Manufacturing / Production / QualityGender : [ Male / Female ]Job Country : India
-
Call Quality Analyst
5 days ago
Mumbai, India NextLevel Full timeThis job role is by one of our hiring partners on the NextLevel platform. Please apply for prioritised shortlisting.We are looking for a meticulous and experienced Call Quality Analyst to join our team in Mumbai. The ideal candidate will be responsible for ensuring the highest standards of call quality within our telecalling operations. This role involves...
-
Call Quality Analyst
5 days ago
Mumbai Metropolitan Region, India NextLevel Full timeThis job role is by one of our hiring partners on the NextLevel platform. Please apply for prioritised shortlisting.We are looking for a meticulous and experienced Call Quality Analyst to join our team in Mumbai. The ideal candidate will be responsible for ensuring the highest standards of call quality within our telecalling operations. This role involves...
-
Quality Analyst
3 weeks ago
Mumbai, India NMIMS Full timeQuality Assurance Analystis responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...
-
Call Quality
1 week ago
Mumbai, Maharashtra, India Impact Guru Full timeJob Title: Call Quality Analyst - Insurance Location: Andheri Marol **Responsibilities**: - Monitor outbound calls made by telesales executives to prospective customers for insurance product offerings. - Evaluate and analyze the quality of calls based on predetermined criteria, including adherence to script, compliance with regulations, and effectiveness...
-
Quality Analyst
2 months ago
Mumbai, India NMIMS Full timeQuality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...
-
Quality Analyst
2 months ago
mumbai, India NMIMS Full timeQuality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...
-
Quality Analyst
3 weeks ago
mumbai, India NMIMS Full timeQuality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...
-
Quality Analyst
3 weeks ago
Mumbai, India NMIMS Full timeQuality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...
-
Quality Analyst
7 days ago
Mumbai, Maharashtra, India NMIMS Full timeQuality Assurance Analystis responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...
-
Quality Analyst
7 days ago
Mumbai, Maharashtra, India NMIMS Full timeQuality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...
-
Quality Analyst
7 days ago
Mumbai, Maharashtra, India Fashion TV India Full timeCompany Overview: Fashion TV India is a prominent company in the fashion industry dedicated to providing high-quality products and services to our customers. We take pride in our commitment to excellence and continual improvement. As we expand our team, we are looking for a skilled and motivated Quality Analyst to join us.Job Summary: As a Quality Analyst,...
-
Quality Analyst
3 weeks ago
navi mumbai, India TaskUs Full timeDescription Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch....
-
Quality Analyst
1 month ago
Navi Mumbai, India TaskUs Full timeDescription Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come...
-
Quality Analyst
7 days ago
Navi Mumbai, Maharashtra, India TaskUs Full timeQuality Analyst (India)What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your...
-
Quality Analyst
1 month ago
navi mumbai, India TaskUs Full timeDescription Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch....
-
Quality Analyst
3 weeks ago
Navi Mumbai, India TaskUs Full timeDescription Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come...
-
Quality Analyst Executive
7 days ago
Mumbai, Maharashtra, India IIDE Full timeWeare looking for a Quality Analyst Executive to ensure quality& consistency across all verticals in the Sales Team.Candidates should have excellent communication as well asinterpersonal skills in order to improve the quality of allOutreach efforts in Sales.Responsibilitiesand Duties: Auditcalls chats virtual video sessions & Sales processes as perthe...
-
Quality Analyst Executive
2 months ago
Mumbai, India IIDE Full timeWeare looking for a Quality Analyst Executive to ensure quality& consistency across all verticals in the Sales Team.Candidates should have excellent communication as well asinterpersonal skills in order to improve the quality of allOutreach efforts in Sales.Responsibilitiesand Duties: Auditcalls chats virtual video sessions & Sales processes as perthe...
-
Quality Analyst Executive
3 weeks ago
Mumbai, India IIDE Full timeWeare looking for a Quality Analyst Executive to ensure quality& consistency across all verticals in the Sales Team.Candidates should have excellent communication as well asinterpersonal skills in order to improve the quality of allOutreach efforts in Sales.Responsibilitiesand Duties: Auditcalls chats virtual video sessions & Sales processes as perthe...