call monitoring jobs in Mumbai

Company Description BROCUS IT SOLUTIONS PVT LTD is an international Business Process Outsourcing (BPO) company that partners with US-based businesses to deliver reliable, scalable, and performance-focused outsourcing solutions. The organization specializes in Sales, Customer Support, Back-Office Operations, and US Healthcare Recruitment Processes, helping...

All Openings Assistant Manager- Call Centre Mumbai, Maharashtra, India Job Summary- The Call Center SPOC (Single Point of Contact) will be responsible for coordinating with AMC and CAMS to ensure smooth operational support and effective resolution of cases. The role involves acting as the key liaison between the call center team and backend teams, ensuring...

RB - Branch Control Unit: Branch Governance- TeamINTERNAL USAGE:No. of Vacancies: Reports to:RB - Branch Control Unit: Branch Governance- LeadIs a Team leader?NoTeam Size: NA  Grade:SMBusiness: Department: Branch BankingSub-Department:BCULocation:C002: Axis House, Worli, MumbaiAbout BCUTo strengthen the controls in the front line, bank has established...

Job Description:Job Title: DWS AFC & Compliance Team (Data Analytics & Monitoring)Location: Mumbai, IndiaCorporate Title: AVPRole DescriptionAbout DWSDWS, publicly listed asset management division of Deutsche Bank, is one of the world's leading investment management organizations with assets under management. DWS provides flexible products and solutions to a...

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and refresher training for sales agents in the donation process Deliver engaging, interactive sessions to improve communication, persuasion, and sales skills Train agents on objection handling and building donor trust Ensure training is aligned with sales targets and...

Monitor and evaluate inbound and outbound customer calls to ensure adherence to company standards and compliance guidelines. Identify gaps in call handling, process adherence, and customer service delivery to improve overall quality. Provide structured and constructive feedback to agents to enhance performance and service levels. Generate detailed quality...

In conjunction with the business strategy, develop, communicate and translate sales business strategy into pragmatic action plans, execute and monitor for Pharma industry. Manage and coordinate sales activities including supervision of contracts, direct sales, customer relations, vendor relations and related financial performance. SPECIFIC RESPONSIBILITIES:...

A1 to A2 • Average PMI (last 6 months)/PMS rating 3 and above • Min 1 year in current role • No Warning Letter issued in the past 3 months • Mandatory E-learning courses certified wherever applicable Responsibilities • Conduct thorough quality assessments of customer interactions, including calls, chats, and emails. • Identify trends, patterns,...

SummaryWe are seeking a dynamic Voice Sales Executive to join our IT Services team, where you will play a pivotal role in driving revenue growth through effective outbound communication. This position is essential for expanding our client base and fostering strong business relationships by leveraging persuasive dialogue and strategic negotiation tactics. The...

About the Role We are hiring a Tech Lead - Data Scientist to play a key role in building our Agentic AI Platform — a system of autonomous, tool-using AI agents that plan, reason, and execute complex business workflows end-to-end. The ideal candidate combines strong ML fundamentals with hands-on experience in LLM-based application development, agent...

Job Description: Principal Tasks & Responsibilities 1. Sales & Target Achievement Achieve and consistently surpass the assigned Sales Budget and YPM (Yearly Performance Milestone) for the territory. Ensure effective product promotion to generate Rx demand and secondary sales. Personally book orders to maintain adequate stock levels and avoid...

Role The ideal candidate will be responsible for the performance, integrity, and security of Redis instances. This role involves both strategic and operational responsibilities, including planning, development, and troubleshooting. The ideal candidate will work closely with our development and IT operations teams to ensure seamless database operations and...

Key Responsibilities: Monitor and ensure quality control of telesales calls to maintain high service standards. Achieve daily and monthly collection and sales targets for the team. Manage team rosters to ensure optimal manpower utilization. Oversee attendance, leaves, and adherence to schedules. Allocate telecalling lists and ensure efficient lead...

Position Overview:  We are looking for a skilled and proactive Network Engineer to join our growing IT team. The ideal candidate will be responsible for designing, implementing, maintaining, and troubleshooting our network infrastructure to ensure the optimal performance and security of our organization's systems and services.The Network Engineer will work...

Positions- -.Application/Production Support Lead (Linux and Oracle SQL) Experience-10 to 20 Years Location-Mumbai BKC Manditory-Domain Knowledge: Experience in Capital Markets, Trading, or BFSI sectors is highly desirable. Mode: Work from Office (5 Days a Week)Interview Process: 1st Round: Virtual Interview and 2nd round-face to face. Notice Period:...

Key Responsibilities Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance. Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence. Identify and report gaps (AFIs - Areas for Improvement) to enhance team performance and training initiatives....

Employee Field Sales KSB Pumps Limited is seeking a proactive Employee Field Sales professional to drive the business for Agri & domestic pumps . This role focuses on expanding our dealer network, increasing brand visibility, and achieving ambitious sales targets through direct engagement and strategic initiatives. Major Responsibilities: Drive business...

Job Description: Undertake new client acquisition, retention & growth Identify and acquire new customer for CTS. To execute monthly sales plan to acquire large prospective clients and ensure regular contact with all mapped clients through regular weekly / monthly calls. Daily tracking of targets & personal meeting with clients. To identify potential...

JOB DESCRIPTION Roles & Responsibilities: Ensure smooth functioning of all healthcare operations in the assigned hospital. Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence. Handling the revenue of the hospital. Ensure smooth functioning of the assigned branch. Tracking...

Key Objective of the Job: Relationship Manager, will be responsible for acquiring and managing clients to drive sustainable revenue and portfolio growth in Loan book comprising of Corporate Loan, Promoter financing, structured financing, acquisition financing etc. The role emphasizes new-to-bank (NTB) acquisition, cross-selling (such as Insurance, Wealth)....