call monitoring jobs in Pune

Responsibilities: Oversee the platform's stability and performance as part of a 24/7 NOC team and monitor production releases based on complexity and risk assessment. Build, manage, and scale reliable cloud production services to enhance operational efficiency. Design, develop, and improve end-to-end reliability and maintainability for all SailPoint SaaS...

Job description: Key Responsibilities: Undertake daily tasks and activities that ensure systems and services are proactively managed. Administer the core monitoring platforms and technologies. Manage 3rd line support activities and act as escalation within the service operations function. Oversee capacity and performance processes for assets that are...

Job Description:Job Title: Investment Risk – Portfolio Risk Monitoring Location: Mumbai, India Corporate Title: AVPRole DescriptionToday, markets face a whole new set of pressures – but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change.Join us at DWS, and you can...

About vmedulife Softwarevmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services. Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that...

Job Title: Assistant Manager/Senior Officer (Monitoring) in Central Project Management Unit (CPMU)Location: Pune  Travel: As per the project need Position Overview: This position is responsible for centrally driving strategic monitoring for the Catalyst program of Lend A Hand India (Catalyst program is spread in 20+ States of India where our...

Skills • Key Requirements Minimum of three years of experience as a Call Center Manager or Team Leader in a sales or service-oriented call center Proven experience in managing a team of more than fifteen telecallers Strong understanding of call center operations key performance indicators and performance monitoring Fluency in English and Hindi is...

Job Description:Job Title: Investment Risk - Portfolio Risk Monitoring - Senior Risk Manager, VP Location: Mumbai, India Corporate Title: VPRole DescriptionToday, markets face a whole new set of pressures – but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change.Join...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for...

This job is with Avaloq, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than...

This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Position Overview Role Description Our organization within Deutsche Bank is AFC Production Services. We are responsible for providing technical L2 application support for...

This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Position Overview Role Description Are you interested in starting a career in Information Security in TDI CSO Information Security & Production Services? As “Identity &...

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. About the Role Allianz Technology SE is looking for a Senior Database Administrator to join our Technology & Infrastructure team. The primary focus of this role is...

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary Servicing primarily walk-in customers to fulfil the specific transactional requirements of the customer through high quality customer service while...

Job Description: 1)  Call Centre & Lead Management Manage the entire Lead Management Call Centre operations, ensuring optimal call centre manpower productivity. Drive day-to-day Call Centre activities and implement new initiatives to improve performance. Coordinate with the IT team on new initiatives and system-related projects. Ensure quality lead...

Job Description: Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and motivated Network Engineer - L2 Customer Support to join our dynamic team in Pune. As an L2 Network Engineer, you will be responsible for providing advanced technical support to our customers, ensuring the stability and performance of their network infrastructure. You will...

Role Overview:Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels. Ensures service level targets are met through accurate forecasting and rostering in support of various business areas. Builds MIS reporting for performance management and provides data and additional information to...

About Cybage Cybage Software Pvt. Ltd. is a technology consulting is a technology consulting organization specializing in outsourced product engineering services. As a leader in technology & product engineering space, Cybage works with some of the world’s largest Independent Software Vendors (ISVs). Our solutions are focused on modern technologies and...

Job Description: Experience: 2-3yrs Shift: US Timings (Day and Night) Job Type: Permanent Job location: Pune (Magarpatta City) Notice Period: Immediate to 30 days Work from office mandatory Job Title: Associate / Sr. Associate Spanish   Job Description: We are seeking Associate / Sr. Associate Spanish to support our operations through call monitoring...

Responsibilities: ·         Participates in design of call monitoring formats and quality standards. ·         Performs call monitoring and provides trend data to site management team. ·         Uses quality monitoring data management system to compile and track performance at individual level. ·         Participates in...

MUST – MS Team with Cisco WebExJob Description : The candidate should have good hands-on experience on MS team’s administrationAnd knowledge/hand-on experience on Cisco WebEx UnityVoice projects handling experienceTroubleshoot user call quality problems using advanced diagnostic troubleshooting toolset and Call Quality Dashboard.Access and manage all...