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Customer Service

4 months ago

Nashik Maharashtra, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Customer Service

Job location:

- Nashik, Maharashtra.

**Salary**:

- 15,000-25,000 per month

**Experience**:

- Total experience:

- 3 years of experience in customer service or a related field is preferred.
- Minimum experience:

- 1-2 years pf experience in customer service experience.

Education:

- High school diploma or equivalent required; college degree is a plus.

Eligibility:

- Only Female Applicants are required.

Skillset:

- Good communication skills
- Proficiency with MS Office

**IMMEDIATE JOINERS REQUIRED**

**JOB TYPE: FULL TIME**

**Profile Introduction**:
Join our dynamic team as a Customer Service Representative and become an integral part of our commitment to providing exceptional service to our valued customers. If you have excellent communication skills, a passion for helping others, and a knack for problem-solving, we want to hear from you. This role offers the opportunity to contribute to a positive customer experience and make a real impact on our company's success.

**Responsibilities**:

- Provide accurate information and guidance to customers regarding products, services, and account-related issues.
- Resolve customer complaints and issues with a focus on customer satisfaction and retention.
- Collaborate with other departments to address and escalate complex customer concerns.
- Maintain detailed and accurate records of customer interactions and transactions.
- Stay informed about company products, services, and policies to ensure accurate and up-to-date information is provided to customers.
- Assist with order processing, returns, and exchanges.

**Requirements**:

- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Patience and empathy in dealing with customer inquiries and concerns.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills and proficiency in customer service software and CRM systems.
- Languages: Hindi, Marathi, English.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to Relocate:

- Nashik, Maharashtra: Relocate before starting work (required)

Work Location: In person