Customer Service Executive

7 months ago

Nashik Maharashtra, India Ace Consultants Full time

WE ARE HIRING

Job designation:

- Customer Service Executive

Job location:

- Nashik

**Salary**:

- 25,000-35,000

**Experience**:

- Total experience:

- 5 years of experience in a customer service role; experience in a similar industry is preferred.
- Minimum experience:

- 2-3 years ear of experience in a customer service role.

Education:

- High school diploma or equivalent; a bachelor's degree in a related field is a plus.

Eligibility**:

- ONLY FEMALES**

Skillset:

- Good communication skills
- Proficiency with MS Office

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Introduction**:
As a Customer Service Executive, you will be the face and voice of our company, interacting directly with customers to provide support, answer inquiries, resolve issues, and ensure overall satisfaction with our products and services. You will play a vital role in enhancing customer loyalty and building a positive brand image.

**Responsibilities**:

- **Issue Resolution**: Handle and resolve customer complaints and issues, aiming to find satisfactory solutions and maintain customer satisfaction.
- **Product Knowledge**: Develop a deep understanding of company products and services to provide accurate information and assist customers effectively.
- **Data Entry**: Maintain detailed records of customer interactions and transactions, updating customer information in internal systems.
- **Feedback Gathering**: Collect customer feedback and communicate it to relevant departments to help improve products and services.
- **Upselling and Cross-selling**: Identify opportunities to promote additional products or services that may benefit the customer.
- **Team Collaboration**: Work closely with other departments, such as sales, marketing, and technical support, to provide a seamless customer experience.
- **Adherence to Policies**: Follow company policies and procedures in all customer interactions to ensure consistency and compliance.

**Requirements**:

- **Communication Skills**: Excellent verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
- **Problem-Solving**: Strong problem-solving abilities and a proactive approach to resolving customer issues.
- **Interpersonal Skills**: Strong interpersonal skills, with the ability to handle diverse customer interactions and maintain a positive attitude.
- **Technical Proficiency**: Proficiency with customer service software, CRM systems, and other relevant technology.
- **Time Management**: Strong organizational and time management skills to handle multiple tasks and priorities effectively.
- **Adaptability**: Ability to adapt to changing customer needs and situations

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Work Location: In person

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