Production Support Officer

4 weeks ago

Pune Maharashtra, India Citi Full time

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:

- The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participates in disaster recovery testing
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exchanges ideas and information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned in a concise and logical manner.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 4 to 8 years of experience in production support environment
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
- Participation in some process improvements.
- Previous experience or interest in standardization of procedures and practices.
- Basic Business knowledge/ understanding of financial markets and products.
- Knowledge/ experience of problem Management Tools.
- Understands of how own sub-function integrates within the function and commercial awareness
- Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
- Good customer service, communication and interpersonal skills
- Good knowledge of the business and its technology strategy
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge of issue tracking and reporting using tools
- Good all-round team member
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholder
- ** Must haves**: Production support experience, Databases (Preferably Oracle) & Unix
- ** Good to Have**: ServiceNow and ETL Experience.

**Education**:

- Bachelor’s/University degree or equivalent experience**Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Chief Production Support Officer

    3 weeks ago

    Pune, Maharashtra, India F335 Deutsche India Private Limited, Bangalore Branch Full time

    About the RoleF335 Deutsche India Private Limited, Bangalore Branch is seeking a highly experienced Chief Production Support Officer to join our growing team. In this senior role, you will be responsible for providing global support for Sustainability Technology Application and ensuring application and infrastructure meet the highest standards of reliability...

  • Production Support Executive

    6 months ago

    Pune, Maharashtra, India Expedite Informatics Full time

    We are hiring for Product Support Engineer Exp: 4+ Years Position: Permanent Location: Pune (WFO) Qualification : BE/B.tech (CS,IT), ME/M.tech (CS,IT), BSC-IT, BCA, MCA - Install, configure, and integrate products in customer’s servers. - Lead the product integration effort by understanding the customer’s product and participating in...

  • Production Support

    2 months ago

    Pune, Maharashtra, India Deutsche Bank Full time

    **Production Support**: **Job ID**:R0331627**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-10-04**Location**:Pune**Position Overview**: **Job Title - **Production Support Engineer, AVP** **Location - Pune, India** **Role Description** - Ability to support the incident management, problem management adhering to ITIL and DB standard...

  • Office Support Coordinator

    1 month ago

    Pune, Maharashtra, India PrimeVigilance Full time

    **Job Description** CORE RESPONSIBILITIES** - Supports Office Manager in the functional role and responsibilities that includes wide range of tasks from various office support areas including Office Management, Event Management, Facilities and Health and Safety - Serves as the first point of contact for the local team, provides information and basic...

  • Production Support

    2 months ago

    Pune, Maharashtra, India Deutsche Bank Full time

    **Production Support**: **Job ID**:R0355244**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-10-03**Location**:Pune**Position Overview**: **Job Title - **Production Support Engineer, Associate** **Location - Pune, India** **Role Description** - Support the resolution of incidents and problems within the team. Assist with the...

  • Officer- Production

    6 months ago

    Pune, Maharashtra, India Ecozen Solutions Full time

    Our products have revolutionized the irrigation and cold chain industries, with path-breaking innovations in predictive analytics, motor controls, energy storage, AI & IoT modules and food tech. Our technological innovations are now set to disrupt the EV, financial services and asset management industries as well. We bring these innovations to market fast....

  • Computer Support Officer

    7 months ago

    Pune, Maharashtra, India Capita Full time

    Provides technical support on IT-related activities for hardware, software and network technologies. **Job title**: Computer Support Officer Provides technical support on IT-related activities for hardware, software and network technologies. **Location**: Pune , India **Time Type**: Full time **Contract Type**: Permanent

  • Production Officer

    6 months ago

    Pune, Maharashtra, India Ciel HR Services Pvt Ltd Full time

    **Authorities**: - Authorized to accept the incoming material - Authorization for production activity and material movement in the processing area. - All material movement and activities of all material in pre-preparation, preparation and Processing areas. - Authorized of finalizing production plan in consultation with Production Manager - Take disciplinary...

  • Treasury Support

    6 months ago

    Mumbai, Maharashtra, India Sybex Support Services Full time

    Responsibilities: - Working with Front office, Back office, Middle office teams to resolve the L2 or L3 issues with RCA. - Analyze and work on the L2 issues and provide RCA for the required issues - Provide Monthly, Weekly, reports to the client on the work done and progress Skills requirement: - Understanding on Trade life Cycle, Trade flow from upstream...

  • Production Support

    6 months ago

    Pune, Maharashtra, India The Bank of New York Mellon Corporation Full time

    JOB POSTING TITLE - Production Support Experts **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...

  • Contractor- Product Support Intern

    6 months ago

    Pune, Maharashtra, India Veradigm Asia Full time

    Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an...

  • Contractor- Product Support Intern

    6 months ago

    Pune, Maharashtra, India Veradigm Asia Full time

    Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an...

  • Contractor- Product Support Intern

    4 months ago

    Pune, Maharashtra, India Veradigm Asia Full time

    Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an...

  • Customer Support Officer

    6 months ago

    Baner, Pune, Maharashtra, India Manki Job Staffing Services Full time

    **Job Overview**: **Customer Support Officer**: **Pune**: - Job Location:Baner - Experience:3-4 years - Salary: 25k-30k - Job Type:Full Time - Work Location: - No of vacancies:5 **Urgent Requirement** **Customer Support Officer** **Education**-Any Graduate **Experience**: - 3-4 Years **Salary**-25 K - 30 K Immediate Joiner **Location**: - Pune...

  • Product Safety and Compliance Officer

    6 months ago

    Pune, Maharashtra, India Sensata Technologies Full time

    Reporting to the Product Integrity Manager, the Product Safety & Compliance Officer will play a key role in the growth of Sensata technology by keeping up to date with regulatory changes and ensuring that our products comply with all relevant legislation through their lifecycle. You will review the audit teams’ work and hold workshops with project teams to...

  • IT Support Officer

    4 weeks ago

    Mumbai, Maharashtra, India Buro Happold Full time

    **We are looking to recruit an experienced **IT **Support** Officer** in our Mumbai office who will be a one of the key members of our IT Team in India**.** **Main purpose of the job**: **Main duties and responsibilities**: **IT Administration, User Support, Change and Security**: - Act as a local break/fix point contact for users on IT and be responsible...

  • IT Support Officer

    3 months ago

    Mumbai, Maharashtra, India Buro Happold Full time

    **We are looking to recruit an experienced **IT Support Officer** in our Mumbai office who will be a one of the key members of our IT Team in India.** **Main purpose of the job**: **Main duties and responsibilities**: **IT Administration, User Support, Change and Security**: - Act as a local break/fix point contact for users on IT and be responsible for...

  • Product Support Specialist

    5 months ago

    Pune, India Cornerstone OnDemand Full time

    We're looking for a Product Support Specialist This role is Office Based, Pune Office OVERVIEW The ProductSupport Engineer will play a critical role in providing technical assistancefor Cornerstone’s Support customer base. As a member of CSOD Global CustomerSupport, Support Engineers provide real-time technical support on...

  • Back Office Support

    3 months ago

    Bavdhan, Pune, Maharashtra, India CFRE REALTY Full time

    **Position Overview**: We are seeking a detail-oriented and proactive Back Office Support Associate to join our corporate leasing team. This role will support the administrative functions of leasing operations, ensuring that all processes run smoothly and efficiently. **Key Responsibilities**: - Maintain and update leasing databases and records...

  • Product Support Executive

    3 months ago

    Pune, Maharashtra, India Practice League Full time

    We arelooking for smart, passionate members with good communication skills for ourproduct support team. As part of the product support team, you will resolveclient issues, provide them with assistance in configuring and using ourproducts. **Rolesand Responsibilities**: - Provide excellent Client service in a proactive, timely and efficient manner. -...