Chief Production Support Officer

3 days ago


Pune, Maharashtra, India F335 Deutsche India Private Limited, Bangalore Branch Full time

About the Role

F335 Deutsche India Private Limited, Bangalore Branch is seeking a highly experienced Chief Production Support Officer to join our growing team. In this senior role, you will be responsible for providing global support for Sustainability Technology Application and ensuring application and infrastructure meet the highest standards of reliability and zero downtime operation.

Responsibilities

  • Leading a team of support professionals
  • Ensuring all supports and management processes are in compliance with bank's standard procedures, and maintaining a robust and stable production environment.
  • Coordinating with regional/global application teams for incident management as per defined process
  • Monitoring and reviewing applications' production alerts, and taking appropriate actions if necessary.
  • Managing production incidents involving supported applications and performing necessary communications & escalations to stakeholders.
  • Promoting more adaptive, responsive, and agile functions aimed towards a stable Production environment.
  • Change Management, Version Control/Incident Management/Capacity Management
  • Documentation of Application Support Procedures
  • Liaising with various IT teams (both application and infrastructure) for any crisis impacting application production environment and its Infrastructure.
  • Reviewing and implementing proper backup/restore/retention procedures for application data
  • Supporting all server/database patching.
  • Participating and supporting DR planning and execution.
  • Creating a culture of SRE within the team and working with the SRE expert to increase reliability and improve monitoring

Your Skills and Experience

  • 10+ years' experience in Developer with an inclination to solve production problems/experience in production support of systems in a complex environment
  • Good SQL, Python, and Unix knowledge
  • Strong communication, coordination, problem-solving skills
  • Analytical skills, structured approach, attention to details
  • High discipline and stress resistance; ability to take ownership of tasks up to full completion
  • Good understanding of Java Programming Language in which candidate can read and debug code and provide Root cause analysis along with fixing it
  • Understanding of systems issues related to CPU, Memory, Network, etc.
  • Exposure to any distributed systems with client-server, N-tier architectures, Caching, microservices applications, etc.
  • Good knowledge to Grafana, Splunk, New Relic or other monitoring tools
  • Good knowledge of any scripting language
  • Good knowledge of Software Security (Encryption, SSL, WEB Proxies, PKI, Authentication, Authorization), Error handling, JVM Monitoring, Distributed Systems Monitoring and Logging, Maven/Gradle, Kubernetes and related concepts like Services, Routes, Admin Console, Volumes, Secrets, ConfigMaps
  • Open to work in shifts

About Our Offer

We offer a competitive salary range of ₹25,00,000 - ₹40,00,000 per annum based on your experience and qualifications, making you one of the top earners in the industry. We also provide comprehensive benefits, including best-in-class leave policy, gender-neutral parental leaves, 100% reimbursement under childcare assistance benefit, sponsorship for industry-relevant certifications and education, employee assistance program, comprehensive hospitalization insurance, accident and term life insurance, and complimentary health screening for 35 yrs. and above.

What Sets Us Apart

At F335 Deutsche India Private Limited, we prioritize continuous learning and professional growth. We provide training and development opportunities to help you excel in your career, coaching and support from experts in your team, and a culture of continuous learning to aid progression. Our flexible benefits allow you to tailor them to suit your needs, promoting work-life balance and overall well-being.



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