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IT Support Officer

2 months ago

Mumbai Maharashtra, India Buro Happold Full time

**We are looking to recruit an experienced **IT **Support** Officer** in our Mumbai office who will be a one of the key members of our IT Team in India**.**

**Main purpose of the job**:
**Main duties and responsibilities**:
**IT Administration, User Support, Change and Security**:

- Act as a local break/fix point contact for users on IT and be responsible for advice on use of systems form Bengaluru location.
- Ensure all IT support requests are logged with the global IT helpdesk team and allocated appropriately to the right team.
- Stakeholders’ management: Attend VIP users proactively to resolve their queries related to IT.
- Proactively maintain, reporting incidents and degradations in performance promptly to the Helpdesk and escalating through the correct channel (Regional IT Manager) where necessary.
- Act as single point of contact for changes for Bengaluru location to change management team.
- Liaise with the Helpdesk to resolve IT issues and act as 1st point of contact for onsite technical visits.
- Administer user accounts e.g., requesting new account creations from the Helpdesk, and to unlock, disable, enable and reset passwords via helpdesk.
- Add/remove/manage users to printer groups and manage scanner accounts.
- Follow and work inline with IT Security Procedures.
- Manage the server backup process. Ensure backups are successful and troubleshoot report issues to wider global IT Team.
- Management of IT consumables e.g. toner cartridges
- Manage security patch vulnerability remediation.
- Provide backup ITSO support to other AIME regions during absences of local ITSOs at respective locations.

**Hardware**:

- Hardware lifecycle Management: Review, procure, install and maintain hardware equipment (e.g., desktops, laptops, printers, servers (depending on clearance) and Smartphones).
- Manage a small pool of ‘hot’ spares of desktops and laptops as well as server spares and order replacement spares to replenish those used to resolve a fault.
- Rebuild desktops and laptops when required as instructed by the Help Desk/software management team.
- Install and maintain hardware/peripherals and support cabling, switches, etc.
- Maintain the Inventory of IT equipment.

**Key Competences**:

- Proven work experience of 3 to 4 Years as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- ** OS**: Current desktop and server operating systems.
- Basic knowledge of Active Directory, IP configuration, DNS, DHCP
- General troubleshooting knowledge related to hardware and software.
- Basic understanding and troubleshooting of SCCM/MECM software deployment on laptop/desktop.
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude

**Desirable qualifications, skills, and experience**:

- Fluency in English, Hindi and Marathi is desirable.

**Required competencies**:

- Collaborating and Partnering, Delivering Value for Money, managing a Quality Service, Delivering at Pace

**Educational Qualification**:

- Any graduate degree

**#LI-SB1 #Onsite**

**A place for everyone**

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions.