Customer Solutions Agent

5 months ago

Bengaluru, India PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: What you need to know about the role: As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. Your way to impact: As a frontline teammate, you will be the primary point of contact for our customers - it is critical that you help provide them with a predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

**Job Description**:
**Your day-to-day**:

- Proactively recommend and educate the customer about the features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
- Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

**Competencies**:

- Customer Focus
- Listening
- Problem Solving
- Composure
- Drive for Results
- Functional / Technical Skills
- Ethics and Values
- Integrity and Trust

**What you need to bring**:

- BA/ BS / BCom degree or educational equivalent
- Ability to work independently while making sound business decisions on case information.
- Well-developed sense of urgency and follow-through
- Ability to multitask multiple systems, screens, and tasks during customer contacts.
- Time Management and Adherence to schedules
- Ability to learn and adapt to new software technologies.
- Willingness to work hard and have fun doing it

**Working Hours**:(24/7 rotational shift any two days off)

For this position, you would be expected to work the shift most suited to the nature of the business and would be required to work a minimum of 40 hours per week which consists of 5 working days. As we provide support for customers 24/7, you would be aligned to a shift in accordance with what the organization deems to be the best shift for your role. This could include night shifts/weekend shifts as per requirement. You will find out more about your exact duty roster closer to your start date.

**Work Location**: RGA Tech Park - Marathahalli
- Sarjapur Road - Bangalore

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

  • Customer Service Agent

    2 weeks ago

    Bengaluru, Karnataka, India Info HR Solutions Full time

    Company OverviewAt Info HR Solutions, we strive to deliver exceptional services as a trusted HR partner. Our team of experts is dedicated to providing tailored HR solutions to meet the unique workforce needs of our clients.Job OverviewWe are seeking a Customer Service Agent to provide exceptional customer service and support to our clients. This full-time...

  • Solution Architect

    5 months ago

    Bengaluru, India Radius Agent Full time

    **Job Summary**: We are seeking a highly skilled and experienced Software Architect with a strong background in software architecture and DevOps practices. As a Software Architect, you will be responsible for designing and overseeing the architecture of our software systems, while also leading and implementing DevOps initiatives. You will collaborate closely...

  • Virtual Agent Solutions Architect

    2 weeks ago

    Bengaluru, Karnataka, India Kenvue Full time

    At Kenvue, we are committed to delivering exceptional care through our innovative products and services. As a Virtual Agent Engineer, you will play a critical role in designing and developing cutting-edge virtual agent systems that meet the evolving needs of our customers.Key Responsibilities:Develop and maintain virtual agent systems that provide seamless...

  • Solution Architect Industrial Agents

    2 months ago

    Bengaluru, Karnataka, India Cognite Full time

    **About Cognite** Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms. In the realm of industrial digitalization, we stand...

  • Customer Support Agent

    1 week ago

    Bengaluru, Karnataka, India ModSquad Full time

    Customer Support AgentAbout the Role:We are seeking a skilled Customer Support Agent to join our team at ModSquad. As a Customer Support Agent, you will be the primary point of contact for our clients, providing exceptional support and resolving customer concerns in a timely and professional manner.Responsibilities:Provide top-notch customer support via...

  • Senior Customer Service Agent

    4 weeks ago

    Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Senior Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving complex technical issues, and ensuring a positive customer experience.Key ResponsibilitiesProvide...

  • Customer Service Agent

    2 weeks ago

    Bengaluru, Karnataka, India Bangalore Job Hub Full time

    Job Title: International Voice ProcessAbout the Role:We are seeking a highly skilled Customer Service Agent to join our team at Bangalore Job Hub. As a Customer Service Agent, you will be responsible for handling customer queries and providing support over phone calls.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and...

  • Customer Support Agent

    4 weeks ago

    Bengaluru, Karnataka, India lastminute Full time

    About LastminuteLastminute is a leading online travel provider, simplifying the lives of travelers through technology. With a portfolio of well-known brands, we offer a comprehensive range of travel and leisure services, from flights and hotels to cruises and car hire.Job DescriptionWe are seeking a skilled Customer Support Agent to join our team. As a key...

  • ServiceNow Virtual Agent Solutions Expert

    3 weeks ago

    Bengaluru, Karnataka, India APN Consulting Inc Full time

    Job Title: ServiceNow Virtual Agent Solutions ExpertJob Description:We are seeking a skilled Virtual Agent Developer to join our team at APN Consulting Inc. The ideal candidate will have experience with ServiceNow Virtual Agents, including Predictive Analysis and Chat Bot development.Key Responsibilities:Design and develop Virtual Agents for...

  • Agent Customer Support

    5 months ago

    Bengaluru, Karnataka, India lastminute.com Full time

    **Company Description**: **Job Description** Job Description** This role includes developing customer relationships **Key responsibilities**: - Identifying customer needs, investigating and recommending solutions. - Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end-to-end resolutions are attempted and achieved...

  • Customer Service Agent

    7 months ago

    Bengaluru, Karnataka, India Dnata Full time

    If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about travelling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals who can be a part of our Customer...

  • Customer Resolutions Agent

    1 month ago

    Bengaluru, Karnataka, India Umanist Staffing Full time

    **Job Title**: Customer Resolutions Agent **Location**: Remote, with the possibility of occasional in-office work **Summary**: As a Customer Resolutions Agent, you will play a crucial role in maintaining excellent customer relations by handling inquiries in a prompt, efficient, and professional manner. Your responsibilities will include assisting customers...

  • Agent - Customer Support

    4 months ago

    Bengaluru, India lastminute.com Full time

    Company Description group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, leveraging technology to simplify the life of travellers. As a smart travel provider, we offer our customers an extensive offering for all their needs, from flights, hotels, holidays and city breaks to cruises, car hire, as...

  • Customer Service Agent

    2 months ago

    Bengaluru, Karnataka, India Global Capital Full time

    We're seeking enthusiastic **Customer Service Agent **to join our friendly and supportive team! Whether you're just starting out or have some experience, this is a great opportunity to grow your career in a dynamic environment. **What You’ll Do**: As a **Customer Service Agent,** you'll be the face of our company, providing exceptional support to our...

  • Customer Service Agent

    2 weeks ago

    Bengaluru, Karnataka, India Travix Full time

    About TravixAs a leading global online travel agency, Travix operates across 5 continents, serving millions of customers worldwide. Our mission is to provide an exceptional end-to-end booking experience. To achieve this goal, we're seeking a skilled Customer Service Agent to join our team.Key ResponsibilitiesProvide top-notch customer service via phone,...

  • Reservations Agent

    7 months ago

    Bengaluru, India Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Customer Support Agent

    5 months ago

    Bengaluru, India Valueleaf Services Full time

    **Greetings from Valueleaf!!** We are hiring for Customer Support Agent. Experience : Freshers Location : Bangalore (on-site) **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers...

  • Customer Service Agent

    2 months ago

    Bengaluru, Karnataka, India TSI - Transworld Systems, Inc (India) Full time

    Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. **Why should you consider TSI?** - Transport Facility - Paid training - Team-oriented work environment - Growth opportunity - Comprehensive...

  • Customer Support Agent for Banking Process

    2 weeks ago

    Bengaluru, Karnataka, India CapTalent HR Full time

    Job Title: Customer Support Agent for Banking ProcessWe are seeking a highly motivated and skilled Customer Support Agent to join our team at CapTalent HR. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our banking clients via voice and chat.Key Responsibilities:Respond to customer inquiries and resolve...

  • Agent Customer Support(French)

    5 months ago

    Bengaluru, Karnataka, India lastminute.com Full time

    **Company Description** Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel...