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Customer Relationship Officer

2 months ago

Jammu, India CSB Bank Full time

Customer Relationship Officer (Location...MFT9128
- Retail BankingCity - Jammu
- Required Experience

- 0 - 3 Years
-Posted On

- 28 Mar 2023
Basic Section
No. Of Openings
- 2
- Grade
- NA1
- Designation
- Others
- Closing Date
- 30 Jun 2023
- Organisational
Organisation
- CSB Bank
- Organization Unit
- Retail & SME (Business And Risk), Operations & IT
- Sub Org Unit 1
- Retail Banking
- Sub Org Unit 2
- Retail Branch Banking
- Sub Org Unit 3
- Retail Branch Banking
- Sub Org Unit 4
- North Zone
- Sub Org Unit 5
- Others
- Sub Org Unit 6
- Others
- Branch/Department Code
- 913
- Branch/Department Name
- Zonal Adminstrative Office Northern
- Country
- India
- Geographic Zone
- North
- State
- Jammu
- City
- Jammu
- Worksite
- City - Jammu
- Worksite Code
- Generic - Jammu
- Skills

Skill

CUSTOMER SERVICE

CROSS SELLING

LEAD GENERATION

Minimum Qualification

ANY GRADUATION

CERTIFICATION

No data available

Working Language

No data available
- Job Description

Job Role: Customer Relationship Officer

Job Purpose

Job purpose of an organized and attentive Customer Relationship Officer is to provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals, while ensuring the cross sales basis customer’s financial requirements.

Functional Responsibilities

Process transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions

Informing customers about bank products and services

Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete

Maintaining and balancing cash drawers and reconciling discrepancies

Packaging cash and rolling coins to be stored in drawers or the bank vault

Keeping a clean, organized work area and a professional appearance

Handling currency, transactions, and confidential information in a responsible manner

Maintains customer confidence and protects bank operations by keeping information confidential

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