Customer Support Executive

4 weeks ago


Indore Madhya Pradesh, India Avalon Solutions Full time

**Who We’re Looking For**

**Qualification - **Bachelor’s degree in Computer Science, Information Technology, or Any Graduate or Post Graduate with sound understanding of website development process.

**Experience - **One or more years of experience in a technical support environment and/or web developmentprocess support role

**Location**:Indore

**Responsibilities**
- Manage and resolve incoming support requests & Queries
- Working with internal team members to get the task and changes done as per request
- Maintain a high level of professionalism with clients and work to establish a positive rapport
- Log billable time for support requests promptly
- Be available to provide after-hours and weekend coverage as needed
- Managing Customer Information in documents and spreadsheets
- One or more years of experience in a technical support environment and/or web developer role
- Experience in supporting WooCommerce, Shopify, G Suite, and other technology platforms a plus
- Excellent communication skills, including the ability to explain technical issues in user-friendly language to non-technical end users.
- Excellent organization skills and attention to detail
- Solid understanding of basic computer functions and the ability to teach and train others
- Solid understanding of website development process
- Ability to work independently and balance multiple priorities
- Deep knowledge of the operations of a customercaredepartment in an organization
- Creativeproblem-solving skills
- Capacity to work both as an individual and as a team
- Highly self-motivated, willing to learn, and quick adaptation to new processes within a less time frame

**Salary**: Up to ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8103881448
Expected Start Date: 16/05/2023



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