Customer Success Supervisor
5 months ago
**About Moove**
Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.
**About the Role**
We are looking for a highly professional and experienced Customer Success Supervisor at Moove. They will be charged with leading the team monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
**What you’ll be doing**
- Responsible for training, managing and closely working with Onboarding/Sales Executives.
- Monitoring drivers’ performance.
- Conducting daily check-in on drivers’ pulse.
- Supporting drivers.
- Solving driver's issues while drivers are in transit.
- Receiving inbound calls from drivers.
- Making outbound calls to drivers.
- Conducting driver survey.
- Compiling data from drivers survey
- Accountability of all Moove vehicles
- Ensuring that drivers obey rules and regulations as laid down by the company.
- Ensuring that drivers get the right information from the company.
**What you will need for this position**
- Degree in any discipline.
- 4 years experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Proficient in the use of Microsoft Suites (Excel).
- Ability to manage people.
**Key Metrics**
- Key Account Manager program retention % for all Driver partners in the in the city
- % of driver partners retained basis tenure based targets and lease plan
- Churn % monthly against target fleet size
- Ticket resolutions for DPs basis physical and remote interactions
- Driver performance basis supply hour and trip targets of the city
- Creating plans to help DPs increase earnings if SH is at optimal level by ops hack
**About the team**
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
**EEO Statement**:Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
**Moove’s Vision**: Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratise vehicle ownership and empower mobility entrepreneurs worldwide.
-
Housekeeping Supervisor
5 months ago
Gurugram, Haryana, India ArabEasy LLC Full timeWe are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or...
-
Customer Success Intern
5 months ago
Gurugram, Haryana, India Procol Tech Full timeProcol is India's fastest-growing procurement technology company. **Hiring Customer Success Intern** - At Procol we are looking for Customer Success, to support our clients and users at every stage. This is a key team role, where you will play a critical part in ensuring that the clients are on-boarded smoothly and understand the product features. The...
-
Customer Success Associate
2 months ago
Gurugram, Haryana, India Solvaphile Edtech Private Limited Full time**Job Title**: Customer Success Associate **Location**: Gurgaon, India **Industry**: Telecom **Work Schedule**: 6 days a week with a rotational day off **Key Responsibilities**: - **Customer Relationship Management**: - Serve as the primary point of contact for assigned customers, helping them navigate through our telecom solutions. - Build and maintain...
-
Customer Success Executive
5 months ago
Gurugram, Haryana, India Fretron Private Limited Full time**About**: Fretron, India's #1 cloud-based collaborative Transport Management System, was founded in 2017 with a mission to revolutionize the logistics ecosystem by taking freight online. Our platform addresses complex challenges faced by the industry, connecting Shippers, Logistic Service Providers, and Fleet Owners to enable a simpler, more efficient, and...
-
Store Supervisor
17 hours ago
Gurugram, Haryana, India Veg Ease Full time**Job Title: Supervisor** **Location**: Basai Gurgaon **Position Type**: Full-Time **Company Overview**: Vegease is a organization based in Paschim Vihar. We are dedicated to delivering high-quality products/services and fostering a supportive and innovative work environment. We are currently seeking a motivated and experienced Supervisor to join our team...
-
Customer Success Executive
2 months ago
Gurugram, Haryana, India Javis Full timeJavis is looking for Customer Success Executives to join our Customer Success department and help us grow our IT teams that service India & EMEA markets. You will work with our top Enterprise customers on a regular basis to understand their needs and manage their larger digital transformation journey. As part of a highly visible role, you will ensure the...
-
Store Supervisor
5 months ago
Gurugram, Haryana, India Veg Ease Full time**Job Title: Store Supervisor** **Company: Egreens Farms Pvt Ltd** **Location: Asf center 362-363, tower B, 5th floor ,Udyog vihar, Gurgaon ,phase-IV** **About Egreens Farms Pvt Ltd**: Egreens Farms Pvt Ltd is a leading provider of high-quality agricultural products and services. With a commitment to sustainability and innovation, we strive to deliver...
-
Customer Success Associate
5 months ago
Gurugram, Haryana, India Infosec Ventures Full time**Sr. Associate / Associate - Customer Success** **Who are we looking for?** and generating focused insights. **Experience**: **Min. 1-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in...
-
Customer Success Associate
5 months ago
Gurugram, Haryana, India Infosec Ventures Full time**Sr. Associate / Associate - Customer Success** **Who are we looking for?** **Experience**: **Min. 0-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations...
-
Customer Success Associate
5 months ago
Gurugram, Haryana, India ZYLA Health Full timeZyla Health is India’s **highest-rated personalized care management platform** focused on improving **health outcomes**. Zyla enables care at scale for insurers and employers through its **human-assisted AI** on the **24*7 conversational Zyla app (**consistently **rated** **4.7+)**. Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC...
-
Customer Success Associate
2 months ago
Gurugram, Haryana, India Whitefield careers Full timeJob Title - Customer Success Associate ( Domestic Process) Experience - 0 to 2 years exp in Customer Support Process - Voice process Qualification - Graduation/Under graduation Skill set - Excellent Communication in English/Hindi ( Verbal communication skills) Salary - Voice process - 23k to 25k CTC Work Mode - WFO / 24*7 rotational Shift/ 6 days...
-
Customer Success Associate
2 days ago
Gurugram, Haryana, India STEEL MANTRA Full time**POSITION** - Customer Success Associate **ROLES AND RESPONSIBILITIES** - Handling Customer Queries - Build strong customer relationship **SKILLS REQUIRED** - Excellent Communication in English/Hindi - Excellent Communication in Spanish & French (fluent in English) **EXPERIENCE** - Min 3+ years of experience in North American Customer...
-
Customer Success Executive
1 week ago
Gurugram, Haryana, India MyWays Full timeLocation: Gurgaon Role: Customer Success Executive Experience: 2 years Industry Experience: IT Industry, Saas, Software Development **Job Types**: Full-time, Permanent Schedule: - Monday to Friday **Experience**: - total work: 1 year (preferred) Work Location: In person
-
Customer Success Associate
5 months ago
Gurugram, Haryana, India Salt Attire Full timeCustomer Success Associate - SALT Attire Location: Gurgaon Role & Responsibilities/Key Skills: - Handling day to day Customer Queries - Address the customer queries and provide solutions within the TAT (Turnaround time) - Manage external queries for Sourcing. - Maintain the list of items sourced, co-ordinate with the relevant teams for delivery and pickup...
-
Customer Success Executive
5 months ago
Gurugram, Haryana, India Campus 365 Edunet Pvt. Ltd. Full time**Travel Requirements**: Open to travel **Location**: Gurgaon, Udyog Vihar **Salary Budget**: 1.5 - 3.5 LPA **About Campus 365**: Campus 365 is a fast-growing EdTech company. Our world-class student administration and school management platform have transformed the way education institutions manage learning, administration and gain valuable insights that...
-
Customer Success Associate
1 month ago
Gurugram, Haryana, India scaligh pvt ltd Full time**Work Mode** Work From Office Process Domestic process **Position **Customer Success Associate **Interview mode** HR Round; Ops Round; **Joining formalities**; Joining Position Customer Support Executive - Male\Female both can consider **Skillset** Excellent coms in English/Hindi ( verbal and written communication skills) **Qualification** Gred/Under...
-
Customer Success Associate
2 months ago
Gurugram, Haryana, India Whitefield Careers Full timeCompany Name - Transcom Job Title - Customer Success Associate ( Domestic Process) Experience - 0 to 2 years exp in Customer Support Process - Voice process Qualification - Graduation/Under graduation Skill set - Excellent Communication in English/Hindi ( Verbal communication skills) Salary - Voice process - 23k to 25k CTC Work Mode - WFO / 24*7...
-
Customer Success Representative
1 month ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: OSTTRA India **The Role**: Customer Success Representative This role will focus on the overall post-sales relationship with our strategic and new customers, which will include growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. **The Impact**: OSTTRA plays a...
-
Customer Success Associate
2 months ago
Gurugram, Haryana, India Star Hire Services Full timeWe are excited to inform you that Transcom is currently hiring for Phone Pe processes and we would greatly appreciate your support in this effort. Details of the Hiring Requirements: **Processes: Phone Pe** **Positions Available: Customer Success Associate** Work Mode: Work From Office Position : Customer Success Associate Joining Target: 180 Closeing...
-
Customer Success Executive
2 months ago
Gurugram, Haryana, India Ananta resource Management Full timePosition: Customer Success Associate Skillset: Excellent comms in both English and Hindi Qualification: Graduate from any field Experience: Fresher and Experienced both can apply Location: PLOT NO, 76-A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016 Pay: ₹20,000.00 - ₹27,000.00 per month Application Question(s): - Must have good...