Customer Service Executive
5 months ago
Act as a resource and support for agents with ticketing and fares questions, including branch offices as determined
- Assist with testing new ticketing automation as needed
- Assist agents with shopping for lower airfares, particularly international
- Manually store fares that error out through the automation process, as necessary
- Be aware of all debit memos received and initiate processes to minimize them (receive the wrong commission, have airlines send a debt memo and charge fee)
- Monitor applicable queues and take action depending on reason, refunds, or voids
- Quality control all international tickets issued overnight for correct commissions, lowest fare, and applicable discounts
- Update applicable resource material (commissions)
- Process voids and refunds for on-sites
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹9,077.73 - ₹26,359.25 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Nagpur, Maharashtra (required)
Ability to Relocate:
- Nagpur, Maharashtra: Relocate before starting work (required)
**Speak with the employer**
+91 8873994632
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