Customer Care Executive

4 months ago

Nagpur Maharashtra, India Sath Outsourcing Service pvt. Ltd. Full time

**Position Overview**: The Customer Support Executive in the garments sector is responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. This role involves addressing customer queries related to products, orders, returns, and exchanges, as well as assisting with garment-related information. The Customer Support Executive serves as a point of contact between the company and its customers, ensuring a positive experience throughout the buying process.

**Key Responsibilities**:

- **Customer Inquiry Handling**:

- Provide information about fabric, care instructions, and garment customization options.
- Assist customers with selecting the right garments based on their preferences and requirements.
- **Order Management**:

- Process customer orders, returns, and exchanges efficiently, ensuring accuracy in details.
- Track and update customers on the status of their orders, ensuring timely delivery and addressing any delays.
- Coordinate with the warehouse and logistics teams to resolve shipping or delivery-related issues.
- **Complaint Resolution**:

- Handle customer complaints professionally, investigating the issue and offering appropriate solutions.
- Assist in resolving product-related issues such as defects, size mismatches, or incorrect orders.
- Escalate unresolved issues to the appropriate department, ensuring prompt follow-up and resolution.
- **Customer Relationship Management**:

- Build and maintain positive relationships with customers by providing personalized service and follow-up communication.
- Collect customer feedback and share it with the relevant teams to improve products and services.
- Keep records of customer interactions, transactions, and inquiries, ensuring all information is updated in the CRM system.
- **Product Knowledge and Support**:

- Stay updated on the latest garment collections, styles, fabrics, and trends in the fashion industry.
- Educate customers about the company's products and provide garment care tips to ensure customer satisfaction.
- Assist in suggesting additional or alternative products based on customer preferences, enhancing the overall shopping experience.

**Qualifications**:

- Bachelor’s degree in any field, preferably related to fashion or business.
- Proven experience in customer service, preferably in the garments or fashion industry.
- Proficiency in using CRM software and Microsoft Office Suite.
- Good problem-solving skills, with the ability to handle customer complaints professionally.
- A keen interest in fashion and garment industry trends.
- Ability to multitask and work under pressure in a fast-paced environment.

**Working Conditions**:

- This position typically works in an office environment, with potential remote work options.
- Standard working hours apply, but additional hours may be required during peak seasons.
- The role may involve occasional interaction with suppliers and internal departments to resolve customer issues.

**Career Path**:

- Opportunities for advancement may include roles such as Senior Customer Support Executive, Customer Support Manager, or roles in sales and business development within the garments sector, depending on experience and performance.

Contact : 8625863596(Hr Apurva)

**Job Type**: Permanent

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8625863596

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