Executive - Client Excellence
1 month ago
Designation: Executive - Client Excellence
Location: Ahmedabad
Preferably we are looking for someone who can join us in Next 15days.
Salary Range: 25-35K per month
**Qualifications & Experience**:
Preferably a Graduate with minimum 3 years of experience or MBA with minimum 1 year of experience
- Excellent English Communication & Soft Skills or Fresher with very good communication skills.
- Proficient use of MS Office will be considered as an added advantage
Job description:
- Coordinate with Customer Support team: Plan their output and ensure effective execution & provide desired guidance
- Provide Direct Customer Support and ensure relation Management
- Collection of customer feedback from time to time and design improvement of services
- Review & Resolve Escalations
- Evaluate Performance of the team members
- Coordinate with account manager & provide time to time feedback
- Create and update training documentation or manuals
- Learning new releases/modules of software and work along with support team members for effective implementation of new releases
- Ensuring highest Customer Satisfaction through appropriate handling of Customer Complaints & Suggestions
- Design strategy for superior product adoption & execute them effectively
- Would be required to manage support ticketing tool for managing customer queries/issues or suggestions
- Responsible for creating/reviewing system usage reports/MIS and ensure timely sharing of reports to client
Technical Competencies:
- Communication skills
- Presentation skills
- Interpersonal Skills
- Excellent in MS Office
Preferable Add ons:
- Basic Understanding of E-Auctions & Procurement process would be preferable
Immediate joining is highly preferable
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Life insurance
Schedule:
- Monday to Friday
Work Location: In person
Application Deadline: 29/11/2024
Expected Start Date: 20/11/2024
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