Client Success Executive

5 months ago

Ahmedabad Gujarat, India Solidsalt Communications Pvt Ltd Full time

Job Description: Client Support Executive (Design & Marketing Agency)

We're hiring a Client Support Executive for our dynamic Design & Marketing Agency. Your role will involve:
Job Description: Client Support Executive (Design and Marketing Agency)

We are seeking a dedicated and proactive Client Support Executive to join our dynamic Design and Marketing Agency. As a Client Support Executive, you will be the primary point of contact for our valued clients, ensuring their satisfaction and building strong, long-term relationships.

**Responsibilities**:
1. Client Communication: Act as the main liaison between the agency and clients, providing exceptional customer service and promptly addressing inquiries, concerns, and feedback.

2. Client Onboarding: Facilitate the smooth onboarding process for new clients, understanding their specific requirements and guiding them through the agency's services and processes.

3. Project Coordination: Collaborate with the agency's internal teams, including designers, marketers, and account managers, to ensure the successful execution of client projects within established timelines.

4. Problem Resolution: Proactively identify and resolve any issues that may arise during project implementation, aiming to maintain high client satisfaction levels.

5. Upselling and Cross-Selling: Recognize opportunities to present additional services and solutions to existing clients, contributing to business growth and expansion.

6. Reporting: Generate regular reports on client satisfaction, project progress, and key performance indicators, presenting them to the management team as required.

7. Relationship Building: Cultivate strong and lasting relationships with clients, understanding their business objectives, and positioning the agency as a trusted partner.

8. Client Retention: Focus on client retention efforts, understanding their needs and ensuring that the agency consistently delivers value to maximize client loyalty.

**Requirements**:

- Bachelor's degree
- Previous client-facing experience preferred
- Excellent communication and problem-solving skills
- Tech-savvy and adaptable to a fast-paced environment

Join our team and make an impact in client success and agency growth

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

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