Client Success Professional
2 weeks ago
About Soni And Soni
Soni And Soni is a specialized Intellectual Property (IP) Firm offering comprehensive IP solutions. Our mission is to provide robust protection for our clients' intellectual properties within committed timeframes and at cost-effective prices. Supported by a team of experts, we add value to clients' IP through strategic protection and a range of services including opinion drafting, legal consultancy, agreements, litigation, and IP rights maintenance both in India and abroad.
Job Overview
We are seeking a motivated Client Success Associate to join our team. This is a full-time position ideal for freshers keen to build a career in customer relationship management and client success. As a Client Success Associate, you will be central to ensuring our clients are satisfied and that their IP needs are met effectively.
Key Responsibilities
- Develop and maintain strong relationships with clients to ensure long-term satisfaction.
- Assist clients in understanding and navigating our range of IP services.
- Handle and resolve client issues and complaints promptly and effectively.
- Coordinate with internal teams to meet client needs and improve service delivery.
- Provide ongoing support during the entire client lifecycle, from onboarding to renewal.
- Track client interactions and update CRM tools to ensure accurate records.
- Identify opportunities to cross-sell additional IP services to current clients.
- Regularly report on client success metrics and suggest improvements to existing processes.
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