Client Success Associate

2 weeks ago

Ahmedabad, Gujarat, India Soni And Soni Full time

Company Overview

Soni And Soni is a leading Intellectual Property (IP) firm offering comprehensive IP solutions. Our expert services include legal consultancy, litigation handling, and international registration. With a team of dedicated professionals, we deliver robust IP protection and cater to clients' needs in India and abroad.

Job Overview

As a Client Success Associate at Soni And Soni, you will foster strong client relationships and ensure the successful delivery of our IP services. This full-time, mid-level position requires up to 6 years of work experience. You will collaborate with our skilled team to maintain client satisfaction through effective relationship management and strategic communication.

Qualifications and Skills

  • Customer Relationship Management: Demonstrated ability to build and maintain strong client relationships.
  • Communication Skills: Excellent verbal and written communication skills to convey complex IP concepts.
  • Problem-Solving: Strong analytical and troubleshooting skills to address client issues promptly.
  • Account Management: Proficiency in managing client accounts to ensure service quality.
  • Product Knowledge: In-depth understanding of intellectual property services.
  • Time Management: Ability to manage multiple clients and deadlines efficiently.
  • Analytical Skills: Skilled in analyzing client requirements.
  • Team Collaboration: Strong collaboration skills to work effectively with cross-functional teams.

Roles and Responsibilities

  • Develop and maintain lasting relationships with clients to understand and fulfill their IP protection needs.
  • Act as a primary point of contact for clients, addressing inquiries, and resolving issues in a timely manner.
  • Collaborate with internal teams to ensure seamless delivery of IP services.
  • Educate clients on the range of services provided by Soni And Soni.
  • Analyze client feedback and suggest improvements to enhance their experience.
  • Monitor and report on the progress of client projects.
  • Participate in client meetings and presentations.
  • Assist in identifying opportunities for upselling additional services based on client needs.

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