Client Care Executive
6 months ago
A Client Care Executive, often known as a Customer Care Executive or Customer Service Representative, plays a crucial role in ensuring customer satisfaction and resolving inquiries or issues. The job description typically includes:
Job Title: Client Care Executive
**Responsibilities**:
Issue Resolution: Resolve customer concerns efficiently and effectively, aiming for first-contact resolution whenever possible. Escalate complex issues to appropriate teams or higher management when necessary.
Product/Service Knowledge: Maintain a strong understanding of the company's products or services to provide accurate information to customers and assist with their needs.
Documentation: Record customer interactions, transactions, inquiries, and complaints accurately in the company's database or CRM system.
Feedback Collection: Gather customer feedback to identify areas for improvement in products, services, or customer experience and communicate these insights to relevant departments.
Compliance: Adhere to company policies, procedures, and service standards while handling customer interactions.
Team Collaboration: Collaborate with other team members, such as sales, technical support, or management, to ensure a seamless customer experience.
**Requirements**:
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and the capacity to handle stressful situations calmly.
Empathy and patience when dealing with customers' concerns or complaints.
Proficiency in using CRM software or other relevant tools.
Previous customer service experience may be preferred.
Qualifications:
High school diploma or equivalent; some roles may require a bachelor's degree, depending on the organization's preferences.
Additional Skills (preferred):
Multilingual abilities can be advantageous in addressing a diverse customer base.
Knowledge of specific industry-related regulations or technical expertise relevant to the company's products/services.
**Salary**: ₹15,000.00 - ₹35,000.00 per month
**Benefits**:
- Leave encashment
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- What is your current CTC?
- What is your expected CTC?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8928587392
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